Objective:

I am a proud veteran of the United States Army, desiring a rewarding position where I can utilize my technical and management skills for achieving the target and delivering the best performance with you esteemed organization. I would like to implement my innovative ideas, progressive experience, skills and creativity for accomplishing the projects assigned to me and prove myself as a dependable employee, who always exceeds expectations.

Technical Experience:

Confidential

• Collaborated with individuals and organizations in underserved Wards 5,7,8 to develop technical solutions to bridging the digital divide.
• Provided access to high-speed broadband Internet.
• Provided access to affordable computers, computer training programs.
• Identified digital gaps in access and training and work to raise awareness of the District's Digital Inclusion program.
• Solicited feedback from residents and community anchors about their experiences with Digital Inclusion programs.
• Proactive outreached to the stakeholders, such as community anchor institutions, District government agencies, businesses, and residents to partner for Broadband Summits.
• Promote participation in the deployment of digital divide solutions i.e., computer/Internet access and training .
• Planned, coordinated and attended community events to promote the Digital Inclusion Initiative.

Confidential

• Set up, test, and adjust recording equipment for recording sessions and live performances.
• Installed monitors and digital boards and mixers
• Report equipment problems and ensured repairs were made.
• Converted video and audio recordings into digital formats for editing and archiving.
• Synchronized and equalized prerecorded dialogue, music, and sound effects with visual action of motion pictures and television productions.
• Used control consoles to repair, splice and setup cables necessary for studio productions.
• Created musical instrument digital interface programs for music projects, commercials and film postproductions.
• Trained youth in audio recording, music and arts.

Confidential

• Wired circuits in the central office.
• Installed, maintained and performed testing of internet data circuits, telecommunication lines and business circuits.
• Worked with both inside and outside technicians, testing all phases of circuits via computer with R.E.A.C.T. testing system.
• Worked with outside technicians and central office technicians installing T1 lines and associated circuits.
• Contacted customers on a regular basis regarding their service status and or completion of their orders.
• Serviced and installed DSL and Broadband to customers in the Washington, DC area including Wards 1, 2, 3, 4, 5, 6, 7, and 8.
• Maintained inside routers and switches.
• Recommended products and sold products to customers.
• Interacted with customers to ensure their satisfaction, as well as ensure issues had been resolved.

Confidential

• Evaluated basic customer biomedical equipment issues.
• Implemented appropriate repairs as assigned.
• Performed preventive maintenance, safety, environmental inspections and maintained effective customer service.
• Followed appropriate GE policies, procedures, hospital protocol and completed necessary documentation.
• Maintained daily communications with customers to ensure resolution and proper follow-up.
• Implemented GE/customer facility contract.
• Supported business goals and objectives.
• Assisted technicians on progressive repairs and resolutions.
• Worked as a member of local team to provide efficient service delivery to all accounts within the VA Medical Center.
• Documented all repair actions and submitted reports/summaries according to schedules.
• Maintained approved parts inventory, managed vendor's service delivery processes in compliance with GE policies.
• Provided telecommunications and internet signals to required rooms.
• Ensured proper care of spares, tools, test equipment and ensured equipment calibration.
• Traveled to various locations in Washington, DC Wards 1, 2, 3, 4, 5, 6, 7, 8, to install, replace and repair medical equipment for bed-ridden/disabled veterans.

Confidential

• Identified and documented problems and malfunctions with computer equipment.
• Performed maintenance to equipment such as cleaning tape drives and printers.
• Monitored data communications and network activity.
• Assisted terminal operators with operation and equipment problems.
• Explained job execution problems to staff in non-technical terms.
• Provided helpdesk solutions to staffers and clients.
• Operated other information technology related equipment such as scanners, printers, plotters, and graphics equipment. Created backup files.
• Created purchase orders using Microsoft Excel.
• Responsible for receiving trouble calls analyzing and resolving problems.
• Monitored system activities by observing computer consoles, peripherals, input and output data to ensure maximum throughput of data.
• Communicated with vendors through Microsoft Outlook
• Performed local and remote testing on equipment including running computer programs to diagnose faults.
• Repaired equipment, built cables, replaced boards and components to identify remedy failures.
• Prepared and installed microcomputers and related equipment including connections to the data communications network.
• Prepared and installed software, peripheral devices and ordered and inventoried spare parts. Developed alternate proposals and recommended new software applications.
• Trained users in the basic operation and maintenance of microcomputers and related components.
• Managed and maintained the company network and servers, repaired and replaced computers as needed.

Confidential

• Installed J-Quad, Category 3, 4, 5, STP UTP .
• Installed coaxial cable - single, multi-mode, air-blown and ribbon fiber cable.
• Installed RJ11, RJ45, 630B, IBM Type 1 and STP jacks, also BNC connectors.
• Terminated 66, 110, BIX and Krone blocks, and assembly of closet equipment, i.e., cabinets, ladder racks, LIU's, wall boxes, equipment racks and patch panels.
• Installed and analyzed AT T Systems Merlin, Partner and ISDN and hardware for Nortel switches, read color codes, read floor plans and blueprints.
• Used test equipment Wavetek, Fluke, Wirescope 350, and Optical Power Meters.
• Installed, repaired buried and aerial telecommunication lines in the various locations in Washington, DC in wards, 1, 2, 3 4, 5, 6, 7, 8, first location was Barry Farms in Ward 8.
• Provided customer service and leadership skills while in the field interacting with clients.