IT Support Technician

Employment History:

Confidential

Help Desktop Support/ PC LAN Technician

Responsibilities:

• Responsible for installing, configuring and setting up state and county software.
• Provided computer Help Desk support and technical training of hardware/software to end users in person, by telephone or remote connection software DameWare and LANDesk .
• Installing and updates and upgrades of Windows XP Pro, Vista, Windows 7
• Network installation, computer repair, CD/DVD burning ghosting digital photography video capture and editing.
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory and Active Server.
• Troubleshooting Software and hardware Components.
• Identified customization requirements and promoted implementation of a centralized call tracking system.
• Troubleshoot and Managed and documented the end-user technical service requests.
• Support experience for specialized applications.
• Support user matters troubleshooting researching and administering to LANs.
• Administered Windows NT and Novell networks
• Configured and maintained NT server backup and restore operations
• Installed and maintained PC and Mac client anti-virus software.
• Installation of SQL server and client installation.
• SQL server setup to be used with WordPress and other HTML applications for blogs on a Microsoft Windows platform.

Environment: Windows Xp/2000/Vista/2007, Mac OS 10.2, MS Office, HTML, SQL Server.

Confidential

Help Desktop Support/ PC LAN Technician II

Responsibilities:

• Help Desk Analyst and end-user technical support and training.
• Provided Network support and used windows 2003 server/client support.
• Responsible for installing, configuring and setting up state and county software.
• Configured and maintained internet, LAN, and WAN connectivity
• AS400 password, account disable, and enable account
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• User Setup - Added user I.D.s, set-up printers Lotus Notes I.D. or Mobile, Internet/Proxy server data directories special software, etc.
• Configurations and maintenance routers and switches.
• Testing the Applications on Desktops and also Laptops.
• Installed wires and cables and traced out short circuits in wiring, using test meter.
• In Depth knowledge of email protocols configuration.
• Administered Windows NT and Novell networks
• Configured and maintained NT server backup and restore operations
• Installed and maintained PC and Mac client anti-virus software.
• Support all Arlington County Public Schools etc.,
• Troubleshooting Software/hardware Components.
• IP addressing on different subnets
• Helpdesk in work ticket database management system.
• Manage and coordinate contractors for new equipment and applications routers, hubs, and server racks .
• Installation of SQL server and client installation.
• Support all Arlington County Public Schools, Etc.
• Microsoft Outlook migration and Active Directory.

Environment: Microsoft Windows Xp/2000/Vista/2007, MS Office, HTML, SQL Server.

Confidential

IT Support Specialist/ Computer Specialist

Responsibilities:

• Help Desk Analyst and end-user technical support and training.
• Experienced in network administration.
• Helpdesk in work ticket database management system.
• Provided Network support and used windows 2003 server/client support.
• Responsible for installing, configuring and setting up state and county software.
• Configured and maintained internet, LAN, and WAN connectivity
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Troubleshooting Software/hardware Components.
• Testing the Applications on Desktops and also Laptops.
• Installed wires and cables and traced out short circuits in wiring, using test meter.

Confidential

Technical Temp

Responsibilities:

• Configured and maintained internet, LAN, and WAN connectivity.
• Installed and maintained Computer repair and anti-virus software.
• In Depth knowledge of email protocols configuration.
• Manage and coordinate contractors for new equipment and applications routers, hubs, and server racks .
• Setup user desktops and a variety of other software packages.
• Setup user accounts and passwords.
• Setup and configured NT workstations
• Converted NT workstations from FAT to NTFS.
• Configured TCP/IP protocols and IP addresses for use on the Internet
• Managed technical support phone lines, setup and managed network and local printer problems
• Setup user desktops to conform to organizational standards punched down patch panels
• Ran and hooked up network cables to hubs and routers, etc.

Confidential

Lead Operator

Responsibilities:

• Installed and maintained Computer repair and anti-virus software.
• Help Desk Analyst and end-user technical support and training.
• Operated and maintained databas e applications, batch transmit tals and trans fers to floppy disks.
• Hands on experience with work processing and medical litigations.
• Done the documenting work on medical billing, transcribing.
• Used graphic designs and layouts templates electronic spreadsheets record coding in the documentation.
• Software troubleshooting modifications to computer programs.
• Enter the appropriate data into the internal wire transfer system very timely and with much accuracy
• Done file server backups and trained staff to use off-the-shelf software.