IT Specialist Resume Profile

Objective To secure a challenging and fast paced position in the Information Technology field

Summary Eight years of combined experience in information technology, database management, and customer service. A dedicated and reliable creative problem solver, who takes initiative and goes beyond expectations to complete assignments.

Experience

Confidential

IT Specialist

Analyze meet times and perform technical analysis of cross country timing events using a database program
Set-up a computer monitoring system for running events for over 15 high school/college track teams
Networking 6-8 computers multiple OS for competition events
Networking 3-4 printers for printing reports/results
Use Remote Desktop Connection to control computers in different locations

Confidential

Help Desk Analyst I

Ensure customer satisfaction on a daily basis while solving first level problems or incidents avg 70 per day
Create accounts and resetting of passwords and troubleshoot website issues with customers computers
Use of different mainframe systems to validate members
Minimize Tier 2 issues with solving problem

Confidential

Electronics Lead

Managed floor staff of five employees on a daily basis
Responsible for opening and closing of retail store and managing employee schedules
Maintained store inventory

Sales Associate

Gave product demonstrations, answered customers' questions, and closed sales
Coordinated with the delivery department and ensured goods were properly delivered to the right customer
Consistently met or exceeded personal or team goals in sales
Made calls to prospects, created new customers, and managed existing customers

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