TECHNICAL EXPERTISE

• Operating Systems: Windows 7, XP, DOS, Mac OS, iOS , Windows Phone and Android.
• Hardware: Windows/Mac, network adapters, routers, removable media, video, audio plus over 25 years of computer and electronics repair
• Desktop Software: Remedy, Right Now, Microsoft Office, Active Directory, Mcaffee Encryption, Oracle Database, Tracie, Sametime, Siebel, AS400, Lotus Notes, Navision.
• Networks/Protocols: LAN, WAN, WLAN, TCP/IP, FTP, Ethernet, POP3, DNS, Cisco VPN

PROFESSIONAL EXPERIENCE

Confidential

IT Hardware Support Technician

Deployment of new WYSE equipment. Troubleshooting and Problem solving of hardware break fix and network issues. Used Mac operating system.

Confidential

Project Coordinator

Acquire/secure national accounts in new and remodel lighting construction. Work with account executives, vendors and general contractors in the planning, phasing, ordering and preparation of new accounts and reconciliation/adjustments/follow-ups of older accounts. Reading blueprints.

Confidential

Desk side Support Technician

Performed migration of Windows XP to 7, DNS, Deployment of new equipment and preparing older units being sent back to lessor. Troubleshooting and Problem solving of hardware break fix issues, Printer, networking and Microsoft Windows and Outlook.

Confidential

Desktop Support

Provided desk side support for new computer setup including imaging OS and proprietary software, Cable management, Troubleshooting, Problem solving of hardware break fix issues, deployment and relocation of equipment.

Confidential

Command Center Support

• Provide phone based support for employees of Exempla hospitals through the acquisition and merger of other smaller health care companies. Assisted on-site IT professionals through the transition
• Remedy call ticketing and logging

Confidential

Help Desk Technician

• Provide phone based technical support for employees of the US Forest Service. Assist in troubleshooting and problem solving of Windows based issues including password resets as well as computer hardware and printer issues.
• Active directory
• windows xp to 7
• right now ticketing and call logging
• Microsoft Office

Confidential

Help Desk Technical Support

• Provide phone based technical support for Apple related products Mac, iphone, ipod, ipad, itunes . Assist customers in troubleshooting and problem solving. Work with members of the senior staff in the training and orientation of new employees.
• Mac OSX

Confidential

Customer Relations and Support Advocate

• Field incoming calls directed to the CEO and President of Bank of America. Assist delinquent homeowners to avoid bankruptcy and foreclosure. Work with attorneys for short sales and specialized loan negotiators in the research of payment history, loan restructuring and modification.
• Microsoft Office
• Siebel
• AS400

Confidential

Hardware Entitlement Coordinator

• Provide phone based support in the field of warranty and/or maintenance coverage for IBM hardware, determine customer service eligibility through multiple series of highly complex databases and web portals. Assist US as well as worldwide IBM, governmental, business and contractual employees. Complete financial transactions and offer support for partner companies Lenovo and Infoprint. Assist co-workers in work procedures, including the handling of difficult callers and situations.
• Lotus notes office
• Tracie call ticketing and logging
• AS400

Confidential

BCRS Data Operations Technician/Storage Engineer

Supervise and engage in the operations of reporting, inventory, processing, security and electronic transfer and storage of confidential digital media. Assist department head in the transport of secured material and insure its safe and efficient transition/return to customer.

Confidential

Technical Support Advisor

• Provide phone based technical support to questions regarding electrical, cable wiring, set up and operation of TVs, VCRs, DVD players and analog to digital TV converter boxes. Offer guidance on how and when the new federally mandated TV broadcast switch will affect them and what they can do to successfully implement the change.
• Windows Firefox internet explorer help desk customer support IT technical support networking eBay Android mechanical electrical electricity maintenance Microsoft lotus technology phone call volume Windows Firefox internet explorer help desk customer support IT technical support networking eBay Android mechanical electrical electricity maintenance Microsoft lotus technology phone call volume Windows Firefox internet explorer help desk customer support IT technical support networking eBay Android mechanical electrical electricity maintenance Microsoft lotus technology phone call volume Windows Firefox internet explorer help desk customer support IT technical support networking eBay Android mechanical electrical electricity maintenance Microsoft lotus technology phone call volume Windows Firefox internet explorer help desk customer support IT technical support
• LAN troubleshoot and configure networks , TCP/IP, FTP, Ethernet, POP3, DNS, DHCP and TFTP,