Sandbox Lab Administrator ,resume profile

Candidate Resume:

EXECUTIVE SUMMARY

Information Technology IT Professional with 11 years' experience in managing information systems, vendor relations, change management, and process improvement. Extensive experience in hosting and managing enterprise applications in both virtual and physical environments. Possess a wealth of customer service and team building experience to drive growth in any business environment. Committed to delivering a quality service LF offering to ever-changing markets. Strengths include: Leadership Skills Organizational Planning Solutions Oriented Systems Thinking Communication Skills Team Dynamics / Principled Negotiator

PROFESSIONAL EXPERIENCE

Confidential

IT Operations/Sandbox Lab Administrator

Managed the day-to-day operations of the Advisory Sandbox environment 80 technologies on 200 virtual and physical servers providing VMware, Active Directory, multiple OS and global application support. Managed a team of 2 off-shore IT Support and maintenance technicians to maintain service level agreements Provided Tier 5 IT engagement audit/work plan support for 2 internal Advisory products EY Mercury, EY Mercury ERP to enhance the skill set of engagement audit team members Provided technical assistance to Chicago engagement team resulting in a three 3 million dollar engagement win in 2011 with formal recognition Developed and conducted Advisory product surveys for the ITRA Advisory practice. Analyzed results to demonstrate Ernst Young's leadership through the slogan Quality in Everything we do Successfully served over 4500 global engagement teams with technical support in a virtualized client demonstration environment thereby offering client-centric services in the marketplace Technical Writing Designed templates, developed application manuals/guides, documented current state processes, proposed future state process improvements for performance and strategic alignments Advisory Product/Project Manager Managed 3 IT LF products concurrently, to enhance the overall Advisory service offering to engagement teams and ultimately Ernst Young's clients. Initiated projects as need to ensure products were strategically aligned with the objectives of Advisory service line. Managed stakeholder relationships with various Vendors and User Groups SAP Marketplace, ASUG, Oracle Partner Network, OAUG, Quest International, Fujitsu to broaden the focus area capabilities of engagement teams Managed the deployment and life-cycle of new global virtual training environments for the development of Ernst Young's IT risk auditors Annually: 161 courses x 25 students 4025 Managed and maintained contractual agreements with software vendors for business continuity and compliance Project managed new ERP server builds 2008 2010 for the Advisory practice 8 SAP ECC servers with GRC, Oracle R12 with add-on UPK Kit, and PeopleSoft v9.0 Generated in excess of 20 million dollars in new business globally for the Advisory practice from the successful delivery of ERP servers. These servers are still in existence today generating additional wins in the marketplace Project managed the upgrade and maintenance of 5 SAP servers between 2008 2010 SAP 4.6 4.7 STD/IDES, Strategic Enterprise Management server SAP SEM ensuring quality of service to engagement teams

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