Test Support Resume Profile

Technical summary

Alan is a hands-on senior quality engineer, who vigorously pursues challenges with meticulous attention to detail, and teamwork to meet client needs and expectations.

Experience Summary:

Rule-based Pega Rules Process Commander PRPC, WebSphere Process Server, BPEL
Object Oriented / Functional Java, C, C
Web HTML, JavaScript, JSP, CSS, XML, AJAX, JSON, Dojo, Struts
Text, Speech, Natural Language Grammars, Statistical Language Models, JFlex, AIML
Software/Project management Agile/Scrum, SVN, Concerto, Team Concert, ANT, Git
Networked Database and Web interfaces JDBC, SQL, WSDL, REST
Automation and testing Bash, Awk, Sed, Perl, Junit, Eclipse
Telephony Cisco, Genesys, IBM WVR, VXML, SIP
Operating Systems Linux, OS X, Windows, iOS, Android

Professional experience

Confidential

Tested telephony and mobile application configurations, functionality, and user interfaces.

Technical Lead and Test Support

regulated pharmaceutical risk management IVR enhancement using rule-based decision management

Test/Dev

Small Appliance Manufacturer: Wrote JUnit tests which ran overnight to find missing text processing rules and out-of-range parameters coming from the various web services.

Test Lead

US Auto Manufacturer Try-It In The Showroom : Created UI and functionality test plans, manual test scripts, and automated build tests Ant

Test Lead

Nationwide Mobile Provider: Created detailed test plans, scripts, configurations, and handled statistics communications for five person test team
Managed packaging, training, and documentation of IBM ViaVoice toolkits for natural language and telephony from IBM Research Yorktown
Test manager for 40 person IBM team for a major product port

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