Candidate Resume:

Confidential

• Cisco Unified Contact Center Enterprise UCCE Communications and Telepresence a rchitect, deliver Multi Protocol Label Switching MPLS, Data Center Call Routing, UCS, Cisco Unified Computing System Nexus 1K - 7K, and CTI Solutions for specific clients network and telecom architecture design build o ut environments from 12,000 to 2 50,000 phones. TCP /IP and Ethernet-based network architecture Cisco networking hardware switches, routers, and gateways Cisco Call Manager, Unified Communications Manager, 4.x through 8.x, Cisco Unified Intelligence Suite CUIS, Voicemail, ACD s, Voice Recording, Audio Conferencing, Unified Communications UCCE, Cube, CUIS, IPIVR and CVP applications and SIP. Interface with development d esign and maintain network infrastructure, WAN infras tructure MPLS, IP-VPN, r emoteaccess components SSL-VPN, LAN core L2/L3 devices, wireless networks and cabling systems.
• Develop detailed design for International Cisco UC, UCCE and CUBEdeployment in the following areas: voice inbound toll services, carrier routing,VoIP, agent desktop integration, IVR and Queuing, CUIS, applications integration call recording, workforce management, CTI integration
• Cisco ICM, UCCE/IPCC, CVP/ISN, IPIVR/UCCX/CRS, CTIOS, CAD, EIM/WIM, WFM/QM, CCMP, and CUIS server builds, develop and implement Cisco IVR TCL Scripts, system level configuration and troubleshooting, including Microsoft Windows Server, Active Directory and SQL Server installation and upgrading.
• Architect MPLS Integration including MPLS equipment transport selection, QoS, MPLS IP r outing and MPLS migration planning/transition - MLPPP ONS15454, uBR7200, uBR10012, CRS -1, and ASR 9010
• Responsible for software defect resolution C / C in the MPLS Traffic Engineering code base: Reproduce defects using lab hardware and simulators: -Propose code fixes for review -Perform testing of proposed fixes -Regression test fixes against collateral damage of code changes -Commit fixes to the MPLS-TE code base -Double commit fixes to ancillary branches and throttles
• Responsible for network design, problem resolution, root cause analysis, expert level routing WLAN technologies Aruba, Meru, Aerohive, Cisco GSR, Cisco LAN 76xx, 65xx, Nexus 7000, and 47xx switches/routers, ONS15454, uBR7200, uBR10012, CRS -1, and ASR 9010. ACE load-balancer modules, Firewall Services Module, Cisco SSLM, IDS module, Ciscoworks/ LMS, ACS, CSM, ASA, ACE, NAC, MARS, Multicast, QoS, Layer 2 technologies and high availability service provider class environments support and design of load balancer implementations including: Netscaler, F5 LTM, F5 GTM, Cisco ACE Data Center: VSS, vPC ACE FCoE VMware SAN NAM
• Responsible for developing a WDM design and assisting with optical equipment validation and certification lab activities including: lab build out, equipment testing and validation, development of hardened equipment configuration standards, and test result documentation. Design, implementation, testing, and LF certification of Cisco ONS WDM,. 15454 MSTP, CTP, CRS, ASR 9K, CTC, PRIME, CTP

Confidential

• Responsible for developing world wide Data Center VOIP/video networks with 190000 users at a single site and 550,000 CTI end points in the following areas: Service Provider Voice SS7 based softswitch, VoIP, Cisco UCCX, UCCE, CVP, IP-IVR, UCCE-CTI, Data LAN and WAN and Tandberg codecs, Tandberg telepresence, TMS, Tandberg Multipoint Control Units MCU, Gatekeepers, high-definition videoconferencing, Nortel Contact Center Portfolio, Nortel PBX, CallPilot, Nortel Opt 11-81c, CS1000, Symposium, Avaya IPT/UC,Nortel Telephone Manager. Design and architect OCS 2007 and Exchange.
• Architect, design and implement Call Center applications using SS7 ISUP/TCAP/Sigtran M3UA M2PA, PRI, CAS, SIP and Cisco suite of Unified Contact Center UCC / IPCC CISCO UICM/UCCE Scripting, CISCO Translation Routing, CTI /CTIOS, Admin Workstation, Web View, Session Border Controller Cisco CUBE, , and architecture of complex, large-scale multimedia and 45000 voicemail user systems e.g., Avaya Modular Messaging and Cisco Unity
• IPCC Engineer responsible for on-going support for an Enterprise Cisco Unified Communications suite Enterprise Contact Center . Day to day responsibilities including supporting custom IPCC applications Web services that run with ICM and CVP Scripts.
• Responsible for the following: Class 5 switches, transport, and Optical Carrier equipment: Lucent 5 ESS, Nortel DMS10, Nortel DMS100, SiemensDCO, GTD5, EWSD, Cisco ONS 15454, Fujitsu, Nortel OME, Lucent DMX, Alcatel, Adtran, Motorola, Tellabs, Teltrend, Westell, Juniper, NEC, Marconi,ADC, Conklin, GoDigital.
• Responsible for MPLS-VPN/BGP core enterprise network architecture, design and implementation, TDM and IP telephony architecture, design, integration and implementation, data center LAN switching and routing architecture, design, and implementation

Confidential

• Responsible for world wide Data Center infrastructure projects managing 24 individuals in the development and execution of architecting and implementing enterprise class data and voice networks to support the Cisco Unified Communications, Cisco Unity, CME, CMBE and Unity Connection product suites
• VoIP strategy and implementation for service and support of the following: PBX Avaya S8700 Servers, Avaya CMS, IC, PD, AES,IVR, ACD, OA, ACM, Genisis,TDM and 10,000 IP phones, IVR IP, Call Recording Verint, Voice Mail Avaya Modular Messaging, CMS Call Management System, TCS Work force Management System, Nortel Symposium/Contact, Cisco Unified ICM Enterprise Cisco UCC Enterprise, Cisco UCC Express Cisco LF Unity / Call Manager / IPT Cisco CTI development and Genesys, ICM/IPCC scripting, Cisco IPIVR, Cisco Call Manger, Cisco CVP, Cisco RSVP for Call Admission Control and SIP, survivability through Cisco Call scripting, Cisco Unified Contact LF Center Enterprise UCCE, Cisco UCCX, Cisco CUCM, Cisco BTS10200 and PGW2200 FXO/FXS/PRI/T1/DS3 Circuits Signaling Protocols.
• Responsible for enterprise Voice, PBX integration, SIP trunks and/or third party audio, web, and video conferencing solutions and the interfaces to OCS and Office Communication Server 2007 R1/R2 OCS 2007 R1/R2
• Design, implement and test Hammer XMS VoIP tools, Cisco SecureACS, Cisco MARS, Cisco NAC, ACE, CSA, CTA, ACS, ICM, FW, VPN, IDS, IPS, SEM, NMS, NAC, AAA, WAN / MAN / LAN, WLAN.
• Design, implement, administer and support all Asterisks SIP, IAX, and Cisco IPCC Enterprise systems including: ICM, HDS, CTI-OS, and AW services. Extensive design, development, testing and monitoring of customized Enterprise IPCC configurations and ICM Call Routing scripts.
• Responsible for overall operations and development of enterprise wide telecommunications strategies nd architecture encompassing a wide breadth of transport topologies Cisco, Juniper and Foundry networking solution projects Storage Infrastructure Brocade 6.x FOS, Fabric Manager and Fabric Watch. Cisco Call Manager Express/Cisco Unity Express CVP Design Studio, Cisco Wide Area Application Services WAAS, Cisco PIX, Cisco ASA 5500, WAN/MAN/LAN, WLAN, Satellite, Cellular, advanced services Network optimization, server load balancing, QoS/RSVP, MPLS and protocols TCP/IP, DNS, DHCP, NTP, multicast, and next generation broadband services such as VPN, VoIP, IPTV and On-Demand Video.

Confidential

• Responsible for Cisco Call Manager, Cisco UCCX Developer, Unity, CME, H323, MGCP, SIP, QOS, ICM, IPCC Enterprise Express, ISN, TDM PBX/ACDs, Asterisk VoIP, and developing, implementing and maintaining HP OpenView operations on a Linux platform for a Global Network Operations Center.
• Principal engineer responsible for designing and implementing voice/data, wireless/mobile systems nationally and globally. Intranet solutions for campus and MAN/WANs, Cisco Voice over IP VoIP, Voice over Frame Relay VoFR, Cisco ICM Enterprise Edition, Cisco IP Contact Center IPCC, Cisco Emergency Responder CER, Conference Connection, Personal Assistant and Web Infrastructure build and L F deployment, CTI integration, implementation, configuration, and Enterprise System Management and Security ESM platforms/applications.
• Integrate Cisco IP Telephony applications into Enterprise VoIP infrastructure. - Cisco Unity in configurations supporting Voice Messaging, Unified Messaging with Notes/Exchange, or Integrated Messaging with IMAP