Professional Experience

Confidential

Senior Program Management Specialist

• Supported Department of Homeland Security DHS , Immigrations and Customs Enforcement ICE , Office of the Chief Information Officer OCIO , Planning and Financial Management PFM and PFM branches.
• Wrote and edited PFM-related articles for submission in the Networker, OCIO quarterly newsletter, E-Access online publication, and broadcast messages in MS Word.
• Performed substantive editing and rewriting of the ICE Annual expenditure plans on Automation Modernization. This document improved information-sharing across the DHS and ICE organizations, strengthened information availability, provided a more fully secure IT environment, and improve workforce productivity.
• Provided technical expertise in styling and formatting Budget Execution New Employee Guide and process documents in MS Word. Formatted tables, document setting, headers and footers, etc in the documents.
• Assisted with writing content for redesign of Division's Intranet pages. Reviewed and edited content for PFM Intranet site before submission to the Communications Team.
• Translated technical information into clear, readable documents to be used by technical and non-technical OCIO employees.
• Managed and updated the Sharepoint site with planning and financial documents.
• Created several organizational charts on division and branch level using Visio and PowerPoint.

Confidential

Senior Program Management Specialist

• Supported Department of Homeland Security DHS , Immigrations and Customs Enforcement ICE , Office of the Chief Information Officer OCIO , Planning and Financial Management PFM and PFM branches.
• Wrote and edited PFM-related articles for submission in the Networker, OCIO quarterly newsletter, E-Access online publication, and broadcast messages in MS Word.
• Provided technical expertise in styling and formatting Budget Execution New Employee Guide and process documents in MS Word. Formatted tables, document setting, headers and footers, etc in the documents.
• Assisted with writing content for redesign of Division's Intranet pages. Reviewed and edited content for PFM Intranet site before submission to the Communications Team.
• Translated technical information into clear, readable documents to be used by technical and non-technical OCIO employees.
• Wrote broadcast messages to raise ICE user/employee awareness of individual responsibility to support DHS/ICE security policies and best practices.
• Managed contracts. Created several Excel spreadsheets with all OCIO contract information to track information, contact COTRs when contract POP date is close to renewal, and updating all contractors' Excel sheets and upload info in Sharepoint. Use PRISM financial database to track contracts.

Confidential

Senior Technical Writer

• Also utilized the OCIO COS Tasker system in Sharepoint to track and manage tasks.
• Served as backup for scribing meeting minutes, using MS Word.
• Provided photography support for new employee bios, OCIO events, and retirees.
• Wrote and edited Networker Process Guide in Microsoft Word and distributed to OCIO employees in order to assist with process and procedure in submitting articles and pictures for the Networker.
• Created Creative Services Request Form in MS Word for employees to submit requests for creative services to the OCIO Chief of Staff Business Communications Team and created special award certificates using Visio.
• Wrote, edited, and formatted Internet Process and Procedure Guide and Correspondence Procedure Guide in MS Word, detailing the processes and procedures for completing documents for the front office.
• Translated technical information into clear, readable documents to be used by technical and non-technical employees.
• Provided substantive editing and rewriting of technical documents and standard operating procedures in MS Word for Directors in quick turnaround times and sometimes demanding deadlines.
• Interviewed employees and reported on OCIO events for article information ensured the use of proper technical terminology for articles in OCIO newsletter and broadcast messages.
• Wrote and edited user manuals, new employee and retirement bios, and justifications for Assistant Secretary Awards and Atlas Awards, and other documents.
• Used critical thinking to tailor newsletter and online publications for audiences with different levels of expertise within OCIO.
• Coordinated production of the OCIO quarterly newsletter by setting deadlines for all submissions, ensuring deadlines were met, and meeting with team to receive updates on the newsletter.
• As Senior Technical Writer of OCIO Communications Team, supported the Chief of Staff by writing and editing articles for the Networker, OCIO quarterly newsletter, E-Access online publication, special announcements, and broadcast messages for all OCIO employees, using MS Word.

Confidential

Assistant Editor, Office of Public Affairs

• Wrote and edited articles for What's News, weekly CIA newsletter for all CIA employees, utilizing MS Word and adhering to Associated Press Style Book for publication. Wrote and edited public notices to alert employees of Agency emergencies.
• Coordinated the publication of the newsletter on a weekly basis in a quick turn-around time and meeting demanding timelines. Interviewed Agency employees and reported several Agency-related events for articles in the newsletter.
• Maintained comprehensive knowledge of CIA policies and procedures to ensure articles reflected a consistent message, style, and format.
• Performed substantive editing and rewriting of the Office of Public Affairs standard operating procedures document, CIA agency wide training manuals, and all agency publications to produce high-quality products.
• Provided technical expertise in styling and formatting procedure documents and training manuals in MS Word, assisting with header, footers, numbering pages, table of contents, etc.
• Wrote, reviewed and edited Intranet content and published What's News newsletter on Intranet site for Agency employees, using Dreamweaver.
• Assisted with the redesign of the online newsletter by conducting web research online, working with web designers and discussing look and feel of site, and taking 508 compliant classes.
• Served as a photographer for events, developed pictures, and modified photos and graphics in Adobe Photoshop. Formatted videos and placed them on Video on Demand, live broadcast machine.