Network Engineer Resume Profile

Candidate Resume:

SUMMARY

1 8 Years experience in Desktop Support. Microsoft Certified Professional MCP and Microsoft Certified Technology Specialist MCTS .

KEY CONTRIBUTIONS

Leadership

Sr. Desktop Support Analyst , providing support for both local and remote users and coordinating efforts of the other Help Desk techs.

End User Support

Excellent diagnostic troubleshooting skills .
Hands-on hardware repair and software support.
Support remote users with various methods including MS Remote Assistance, VNC , etc.

Technology

Expert in Dell Desktops and Laptops and other brands.
Experienced in Microsoft Operating Systems, Office applications, Internet Explorer,MS Virtual PC, Firefox, Symantec Antivirus Corporate Edition, Kaspersky Antivirus, Anti-spyware programs, VMware View Administrator, VSphere Client , VMware View Horizon Client and Spiceworks help desk.

Computer Prep and Deployment

Extensive experience creating and deploying images with Ghost disk imaging.
Skilled at developing deployment and support processes to minimize user downtime and maximize efficiency.
Experienced building, deploying and supporting VMware Virtual Desktops.

Documentation

Wrote extensive amounts of department documentation for both techs and end users.

Training Orientations

Developed and implemented company orientation program for all new hires to quickly integrate the employee in the IT environment. Training included standard practices and expectations, basic desktop and laptop procedures, and preventative maintenance which resultedin a drop in the number of initial incidents and calls to the helpdesk.
Outstanding communication skills. 17 years in previous Radio Television broadcasting career.

Vendor Relationships

PROFESSIONAL EXPERIENCE

Help Desk Support Technician - Confidential

Sr. Desktop Support Analyst - Confidential

PC Network Specialist Confidential

Network Engineer - Confidential

System Administrator - Confidential

End-user Support Specialist - Confidential