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Computer Technician Resume Profile

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Support Technician

Skills

Skill

Experience

Last Used

Expertise
  • Call Center Operations experience Tier 1 phone support
  • 7 Years
  • 2012
  • 3 - Expert
  • Remedy Call Tracking System or equivalent
  • 1 Years
  • 2012
  • 2 - Proficient
  • Bomgar Remote Control or equivalent Remote Control software
  • 7 Years
  • 2012
  • 2 - Proficient
  • AVAYA ACD Call Routing System or equivalent
  • 5 Years
  • 2012
  • 2 - Proficient
  • MS Office 2007 and 2010 product suite support, troubleshooting, etc.
  • 7 Years
  • 2012
  • 2 - Proficient
  • Microsoft's XP operating system, basic configuring and troubleshooting
  • 7 Years
  • 2012
  • 2 - Proficient
  • Basic hardware/Printer/Application support, installation troubleshooting
  • 7 Years
  • 2012
  • 2 - Proficient
  • Mac OS X in a support and troubleshooting role
  • 7 Years
  • 2012
  • 2 - Proficient
  • Office for Mac and/or iWorks
  • 5 Years
  • 2012
  • 2 - Proficient
  • Hands-on experience w/AD or equivalent for Pwd reset, acct creation, etc.
  • 5 Years
  • 2012
  • 2 - Proficient
  • Parallels/Boot Camp/Fusion or other VM software
  • 5 Years
  • 2012
  • Help Desk or other related IT support experience
  • 7 Years
  • 2012
  • 2 - Proficient
  • Customer Service skills
  • 8 Years
  • 2012
  • 3 - Expert
  • Basic troubleshooting skills for XP and Mac environment
  • 5 Years
  • 2012
  • 2 - Proficient

Employment History:

Confidential

Easy Certified Resident Technician

Responsibilities:

  • Configure workstations and laptops for the various customers
  • Sell and answer questions about various computers and electronics
  • Provide both software and hardware installation and support for various customers
  • Provide training for new computer users on Windows 7/8
  • Worked on Remedy Call Tracking System
  • Worked on Parallels/Boot Camp/Fusion
  • Hardware installation includes network cards, video cards, motherboards, RAM, HDD, laptop screens, laptop keyboards and other hardware.

Confidential

Network and Computer Technician

  • Provide all levels of support for 400 end users Windows and Linux Admin
  • Build and configure workstations, laptops, and servers for the various networks
  • Provide both software and hardware installation and support for 400 end users
  • Basic hardware/Printer/Application support, installation troubleshooting
  • Provide phone synchronization for email via Outlook Blackberry and iPhone .
  • Setup/Maintenance of switches and firewalls
  • Implemented Mac OS X
  • Worked on Bomgar Remote Control
  • Provide Call center operations.
  • Setting up new services for clients on the network.
  • Worked on AVAYA ACD Call Routing
  • Maintaining Server pushes to desktops/laptops/servers Symantec Server, Windows Update Server, Back-Up Server, etc.
  • Used MS Office 2007/2010 and Microsoft's XP.
  • Maintain/Enforce policies and user accounts on Active Directory

Confidential

Field Technician

  • Configure workstations and laptops for the end users
  • Worked on Parallels/Boot Camp/Fusion
  • Migrated Desktops/Laptops to new office/cubical and set up desktops/laptops
  • Provide both software and hardware installation and support for the end users

Confidential

PCHO Associate

  • Provide information and support on laptops, desktops, and tablets to customers
  • Provide information and support on computer software
  • Worked on Parallels/Boot Camp/Fusion

Confidential

Tier 1 Apple Support Technician

  • Provided Software and specific hardware support to over 300 end users
  • Backed up and re-imaged iMac when need
  • Worked on Parallels/Boot Camp/Fusion
  • Provided one-on-one training with end users on the iMac computers

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