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Team Lead Resume Profile

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SUMMARY OF QUALIFICATIONS

  • Four years of experience diagnosing, building and repairing computers
  • Working knowledge of network architectures and installation
  • Fundamental knowledge of Microsoft FrontPage, PowerPoint, Word and Excel
  • Strong customer service skills
  • Strong management skills which includes overseeing job assignments within the group, as well as scheduling and resolution of workload issues
  • Able to learn new software quickly

RELATED EXPERIENCE

Confidential

Team Lead

  • Performed data migration
  • Liaison to Government representatives during deployment
  • Activate restores from Avamar backup system
  • Use of Active Directory to reset users passwords and to unlock users accounts
  • Department of Defense wipe of surplus HDD's
  • Degaussing of server tapes

Confidential

  • Contracted to Evolver to assist in a project for the United
  • States Patent and Trademark Office
  • Worked close with a small team while doing data migration
  • Troubleshoot hardware and software problems

Confidential

  • Diagnose laptop and desktop computers
  • Removal of viruses, malware, and spyware
  • Basic network troubleshooting
  • Setup of wired and wireless printers
  • Answering of phones and helping customers at the front desk
  • Off-site support

Confidential

  • Responsible for the proper maintenance of equipment
  • In charge of Eco-Sure, a quality control protocol for the safety
  • of customers
  • Responsible for opening/closing the store

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