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Customer Service Representative Resume

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Morrisville, PA

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Introduction:

Bilingual CSC type ll customer service representative with 10+ years of experience in customer support call center. Knowledge of office machines such as fax, email and Xerox. Computer knowledge with good communication skills, able to lead by example, can work unsupervised.

EMPLOYMENT HISTORY FOR THE PAST 10YRS:

Confidential, 2006-2011
YARDLEY, PA

Summary: Customer Service Representative / Inbound and Outbound call center

  • Work with a team of 10 customer representative who each handled multiple Inbound Lines (150). I supported patient assistance lines for such product as KADIAN, LITHOBID, DURAGESIC PATCH, ACTOS, BOTOX, LOESTRIN, just to name of few.
  • Support consumers with information needed to complete an eligibility application for prescription assistance, EXAMPLE: If the application was missing information I would contact either the consumer or patient advocates in order to obtain the information needed to complete the processing.
  • Quickly and effectively solve customer challenges and complaints.
  • Successfully able to handle multiple lines in a call center environment.
  • Support with internet navigation of company websites.
  • Return calls to consumers by retrieving the calls from an automated company voicemail then updating the customer's record accordingly.
  • Assisted with private patient assistance programs.

Confidential, 2005-2006
NEWTOWN, PA
COMPANY MOVED TO FLORIDA

Summary: Customer Service Representative / Inbound and Outbound call center

  • Worked directly with consumers to confirm purchase transactions
  • Assisted with complaints and reimbursements.
  • Performed updates in excel spreadsheets using company intranet while using both data entry and Alphanumeric functions.
  • Email and fax reporting's as well as all facets of office procedures.

Confidential, 2003-2004
NORTHBRUNSWICK, NJ

Summary: Office Clerk / Customer Service Representative / Inbound and Outbound call center

  • Performed various functions of data entry and alphanumeric projects
  • Responsible for retrieving income and mortgage information by contacting other financial institutions
  • Preparing documents for processing and filing and updating
  • Mailroom attendant
  • Shipping and Receiving

Confidential, 2000-2003
YARDLEY, PA

Summary: Office Clerk / SHIPPING AND RECEIVING / FACILTIES ASSISTANT

  • Assistant facilities manager
  • Shipping and receiving
  • Knowledge of both UPS and FEDEX programs
  • Assisted with monthly shipping reporting outgoing and incoming
  • Inventory control

ADDITIONAL WORK EXPERIENCE

Confidential

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