Techncial Support Resume Profile

Objectives: To constantly strive towards perfection in my field through optimum utilization of my knowledge strengths with full commitment conviction to become a valuable asset for the organization.

Skill Sets:

Telecom: VOIP, TDM, SIP, H.323, Intelligent Networks IN , Next Generation Networks NGN , IP Telephony, Telecom Testing, Unified Communications.
Certifications: PRINCE 2 PRACTITIONER Certified, ITIL V3 Certified. Scrum Fundamentals Certified, PMP Trained, MCP Certified.
Management: Project PMI , Program, People, Operations and Service Delivery Management. Also exp in pre-sales, post sales and bidding.
Project Management Tools: Microsoft Project, Visio, Sharepoint.
Networking: Routers, switches, Microsoft Networking Windows Server 2003 .
Database Technologies: Working experience on MS SQL 2005.
Switches: Nortel Networks Switches BCM/ Norstar , Linksys, VOIP Soft Switches, Load Balancers.
Signaling: SS7
Reporting tools: Bugzilla, Cerberus.
Testing tools: Ethereal, SIPp, Wireshark.
Wireless: 802.11x
Scripting: Working Knowledge of XML HTML.
Languages: C
OS: Win XP, Win 2000 sp4, Win 2000 server, Win 2003 server, Windows Vista, Linux,
UNIX.

Career Path:

Program Manager

Mphasis an HP COmpany : May 2012- till date--Project Manager/

Project Management Lead

Flightcase It Services Ltd : June 2011- May 2012 Assistant Manager
Flightcase it services ltd : July 2009-june-2011 Team Leader
Wipro Technologies : April 2007- july 2009--- Systems Engineer
Convergys India Ltd : Dec 2005- Mar 2007 Technical Support

Officer

Techncial Support

Engineer

Trainee Engineer

Student VLSI and Embedded systems

GAP Tutorials

Physics and Maths

WORK Experience

Confidential

Designation: solution manager

In scope of solution management would be:

Responsible to create the Requirements Document and get Client Acceptance and other necessary approvals for the Requirements Documents
Gets all the technical information from the client. Guides and manages the team of Solution Architects in preparation of the solution.
Be responsible to manage project during bid phase
Maintain relationships with relevant external suppliers
Assist with the development of a solutions strategy to meet customer's requirement and which is also in line with business requirements
Responsible for ensuring a high standard of quality, consistency and accuracy of the proposals and communications issued by the business office
Responsible to understand the contract unit pricing and the impact of the Demand on the ongoing priced volumes
Be accountable and responsible for the implementation and improvement of standard Demand Management processes
Develop a strategy for offshore process delivery to ensure optimized delivery model.

In scope of delivery management would be:

Managing projects/programs of different size and complexity incl. risk, change management, planning, tracking, root cause analysis etc. , delivering specified business needs
Responsible for the successful completion of all tasks in assigned program/project including technical work, financial and business development activities
Directs program/project activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
Assures quality of program/project products within agreed parameters, services, and deliverables, including participating in reviews, audits, and site visits
Proper resource allocation assurance Manage Senior PM, PM and PL's on the projects.
Develops, reviews, and approves plans, schedules, various reports, project progress presentations and other project/program documents using respective tools and techniques
Manages and controls schedules and costs to provide on time, within budget, performance of all aspects of the contractual effort Also manage the release.
Ensures compliance with relevant corporate policies and standards
Interacts with all levels of the customer organization to whom Atos Poland delivers its services
Liaise with other units within the service delivery organization and within the business
Additional duties as assigned

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