Call Center Supervisor Resume
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Truckee, CA
SUMMARY
12 years of customer support and office administration for small to large fortune 500 companies. Focused on providing the highest level of client satisfaction.
Confidential
Truckee, CA 2003 - Present
- Own and operate a business providing full service back office support including accounting through Quickbooks (job tracking, invoicing, accounts receivable, accounts payable, and banking), and office support services such as word processing, data management, marketing, and telephone services.
- Support small business clients such as general contractors, electrical contractors, HVAC contractors, consulting, and other with complete turnkey office operational support.
Confidential
Roseville, CA 1999 - 2000
- Call Center supervisor of 23 call center representatives in support of Hewlett Packard. Responsible for the training, supervision, conflict resolution of escalated calls, employee evaluations, and client satisfaction with troubleshooting HP printer technical issues.
Education/Certifications:
Bachelors - Early Childhood Development
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