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Candidate Resume:

Objective:

To utilize my management and technical skills toward achieving company goals. I would like to implement my innovative ideas, skills and experience for accomplishing assignments.

Experience:

Confidential

Provide technical support for over 5,000 IBM Public Sector consultants.
Support customer technical issues via Phone, Walk-IN, and RTO/Remote takeover.
Perform Hardware replacements on laptops e.g hard drive, keyboard, memory, and complete laptop shell.
Conduct Data Recovery/Data Migration on corrupt or damaged hard drives using Easy Recovery Tool and Ultrabays among other accessories.
Perform computer cleanup such as Disk Defragmenter, Check Disk, Virus scan, and Registry cleanup.
Troubleshoot Software problems on IBM/Lenovo related software e.g Lotus Notes, Thinkvantage technology, IBM VPN, etc.

Confidential

Managed weekly PC deployment for Public and Private Sector new hire employees Avg: 1 , 300 new hires a year
Instructed classroom technical training as well as developed and maintained new hire training Power Point presentation
Imaged and configured Public Sector laptops for new hire class
Managed Asset distribution to new hires and contractors as well as asset transfers through IBM intranet site.
Maintained weekly i nventory for Public Sector new hire and contractor laptops and accessories.
In charge of loading software as it pertains to Onboarding employee s laptop.
Manage and verify Software license for Onboarding employees as distributed by their assigned division.
Track and maintain Software license assignment through database. Verify employees compliancy and approval to obtain Software.

Confidential

Oversaw the assigning of tasks given to Team members daily up to 20 members at times
Managed all incoming new units as well as maintained inventory on existing units
Evaluated hardware/software changes and defects in new and existing subscriber products
Analyzed new and existing subscriber units for mechanical defects
Analyzed collected data for hardware and software anomalies
Performed test scenarios on new and existing subscriber units to aid in defect analysis
Evaluated network performance from subscriber s perspective and recorded anomalies
Devised and set up a drive test for packet data network, circuit data network, voice quality testing VQT , E911 test, boundary testing as well as test cas e scena rios.

Confidential

Shipping/Receiving:

Responsible for shipping equipment to off-site HUB s.
Responsible for creating filing systems and updating reports.
Responsible for scanning and entering equipment into internal system.
Inventory
Responsible for receiving and entering PO s and RMA s into separate internal system s .
Responsible for filling order requests from other departments .
Responsible for section of inventory room where I was in charge of managing the counting and display of equipment.
Integrated Product Team
Responsible for the handling of drop shipments.
Responsible for communicating with vendors in order to find lost serial numbers and PO s .

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