Computer Support Resume Profile

Career Objective: To secure a career in Information Technology in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills dedication in contribution towards fulfilling the company's growth objectives, develop my career and excel in the related field.

Achievements, Skills, and Abilities

Strong working knowledge of installing, configuring, and upgrading software, hardware, network, operating systems and software application support.
Superior analytical and problem-solving abilities, with track record of improving operations.
Excellent oral and written communication skills.
Goal-oriented and ability to work under pressure.
Possess excellent interpersonal and management skills.
Reliable, punctual, and teamwork orientated

Professional Experience

Confidential

Provide services to NBA and NHL with GameStats network and IBM/NHL RTSS. Answer help desk phone calls for and provides technical support to assist clients in resolving issues. Knowledge and maintenance of file upload/download locations for the NBA and NHL. Test software, create bug reports, and report to programmers.

Confidential

Provide computer support for desktop and laptop computer users in a secure military environment. Deploy new laptop and desktop computers desk side to include: un-boxing equipment, connecting all required cables and peripherals, verify data transfers, run scripts, and repackage retiring assets. Relocate computers from one network location to a new network location and update asset information to maintain inventory integrity. Re-Image computers with Enterprise standard software.

Confidential

Responsible for diagnosing, troubleshooting, repairing and refurbishing computers. Worked with internal and external customers to ensure job requests are handled in a timely manner and product is correctly diagnosed and repaired. Accurately document instances of hardware failure, repair, installation, and removal of devices.

Confidential

Responsibilities include assisting college students with their math assignments and test preparation. I also provide assistance to several of the Math Professors by grading papers and preparing their exams when needed.

Confidential

First permanent duty station: USS Simpson FFG-56 , Mayport, Florida. Supervised teams of three to ten and managed the ship's tactical computers network. Also served as publications custodian, managing a library of thousands of classified/secret documents locked in a secret location.

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