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TECHNICALSKILLS

SharePoint

Windows Operating System Installations: Windows Vista, Windows 7
Windows Operating System Networking, Configurations and Troubleshooting
Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting
Networking hardware and devices, including switches and routers
Wires and Wireless Networking /802.11 Standards, types of network security WPA/WEP/802.1X etc. , point-to point p2P wireless, wireless bridging
LAN: perimeter networks addressing reserved address ranges for local use including local loopback ip , VLANs wired LAN and wireless LAN
Microsoft Office 2010 Product Support: Outlook, Word, Excel, PowerPoint, Visio, Access
Configuring and troubleshooting Microsoft Office 2010 applications
Connecting Microsoft Office Outlook 2010 to Microsoft Exchange
Help desk metrics, prioritizing issues, and methods of providing support
VMware Workstation, Microsoft WDS and Symantec Ghost , VMnet configurations
Data Backup and Restoration Procedures
File and Permission Management
Loan Documentation
Maintain Accounts/Records
Adding/removing computer hardware, hardware support and troubleshooting

EmploymentHistory

Confidential

Independently researched technical issues and analyzed to accurately and favorably present products/services to customers.
Conducted credit risk valuations, economic and industry analysis, financial projections, and risk assessments.
Worked closely with management, performance analysis, finance, and/or legal staff to complete response data and identify proposed fees to develop contract language.
Performed product suitability analysis and recommended the appropriate product for the customer as well as identified opportunities to participate in programs that would benefit the business as well as the customer.
Created and/or updated the firm's profile on consultant databases and provided guidance to junior staff.
Served as a computer technology expert for assigned functional business applications. Assisted business lines with development and ongoing support by conducting analysis of business process, data flow, creating ERDs, reports, testing of systems and processes, and validation of information and system integrity.
Provide level I and II support for business critical Chase Service and Enterprise applications such as Microsoft Office, Excel, Access, Outlook, Power Point, Share Point Administrator, VLS, Fortracs, Fidelity, Pega/DWS, SAP, LPS, Data Verify, UAT, Mapping Document, Kroll Factual Data, Credco, DOJ, OCC and Treasury Reporting.

Confidential

In a call center environment, interviewed customers in a delinquent status with their mortgage to process loss preventative options by developing workout plans to ensure timely resolution of accounts and minimize losses.
Setup, reviewed, and analyzed loans as well as evaluated customer's financial situations and negotiated terms for repayments.
Approved or declined mortgage modification applications
Maintained financial accounts and records by processing payments and adjustments.
Make recommendations for action on accounts on which satisfactory arrangements cannot be made.
Conducted extensive credit analysis on existing and prospective customers prior to making or recommending a credit decision.
Trained and helped manage staff to optimize performance.

Confidential

Accurately processed Bingo sales transactions in a timely manner
Verified issued and returned Bingo paper used for sales.
Accurately balanced cash and related payment types, paper, and returns for each Bingo session.
Provided outstanding guest service.
Provided Bingo and general casino information.
Interacted with all guests and team members in a professional and courteous manner.
Maintained a clean and organized work area.