Network Analyst Resume Profile

Overview

Qualified to install, configure, and operate LAN, WAN, and dial access services for networks including but not limited to use of these protocols: IP, EIGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.

QUALIFICATION

Ability to monitor, analyze and troubleshoot network related problems. Identify security threats to a network and perform general methods to mitigate those threats. Configure, verify, and troubleshoot basic router operation and routing on Cisco devices. Implement, verify, and troubleshoot NAT and ACLs and verify WAN links. Configure, verify and troubleshoot a switch with VLANS and interswitch communications. Explain and select the appropriate administrative tasks required for a WLAN. Implement IP services to meet network requirements in an office network. Ability to work well with others to resolve system and/or related network concerns.

Work History

Confidential

Network Operations Center Network Analyst Monitor day-to-day technical customer support. Monitor day-to-day support of the production systems. Insure complete 24x7x365 technical coverage for production systems and network to include escalation to a Tier 3 team. Interact with management to communicate project related status and issues. Assure adherence to operational SLA's, work plans and requirements compliance. Provide Service Desk support for some after hour's calls.

Experience

Monitor network using Whats Up Gold and NetIQ email alerts for network and server outages. Monitor and troubleshoot for VPN issues using Cisco Clean Access Manager. Create and assign trouble tickets using Remedy 7.6 and Remedy 5.5. Create user logins and email accounts using Microsoft Exchange 2010 and Active Directory. Prepare and deliver communication and notification of network outages. Attach, detach, or exchange LAN cabling to workstations, servers, network devices, telecommunications, and data communications equipment.

Skills

Whats Up Gold Monitoring tool
Remedy 7.6 and 5.5 Ticketing System
Microsoft Exchange 2010
Active Directory
Microsoft Outlook
Bomgar Remote
Netflow
NetIQ
Cacti

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