Auto Claims Adjuster Resume Auto Claims Adjuster - Hire IT People

SUMMARY:

Casualty Adjuster Insurance Branch Manager
Total Loss Adjuster Insurance Marketing/Sales
Catastrophe Adjuster Insurance Underwriting
BI Adjuster Call Center Professional
Insurance Background of 10 years Customer service expert of 15 years

SKILLS:

Efficient in systems: Microsoft Office programs, Lotus Notes, EZ Lynx, AS400, Guidewire, CCC, Enterprise Claim System, Xactimate 28, Auto Source Valuation.

PROFESSIONAL EMPLOYMENT:

Confidential

Auto Claims Adjuster

Responsibilities:

Deployed for Harvey/Irma Catastrophe.
Brackish water. Determined flood levels.
Performed desk review of repair estimates when required.
Efficient in Enterprise Claim System and Xactimate 28
Made arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles.
Determined rental needs and controls costs according to company guidelines.
Negotiated with repair shops on cost of repairs. Established value and settles total losses.
Handled disposal of salvage within authority.
Distinguished cause of damage for appropriate policy coverage. Evaluated and settled total losses when necessary.
Issued settlement checks and keeps appropriate records.
Monitored and supported Direct Repair Program (DRP) when required.
Responded to Policyholders as directed regarding service issues or complaints.
Attended appropriate training sessions.
At the request of Underwriting, evaluated antique, classic cars and specialty vehicles for coverage value.

Confidential

Auto Claims Adjuster

Responsibilities:

Communicated and interacted with all parties of the claim.
BI, Liability and Casualty exposures.
Explained benefits, coverage, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements
Verified and interpreted/resolved coverage by gathering necessary information to ensure policy applicability
Obtained statements to resolve liability investigations for first and third party claims
Evaluated and determine claim values upon receipt and assessment of property, medical and liability data
Negotiated within settlement authority to resolve first and third party claims
Handled administrative functions, update database production reports, and document and update claims files via company systems
Coordinated with internal and external departments as required
Identified cross - sell opportunities based on members' product needs and service requests.
Enhanced member relationship by diversifying use of products and services.
Provided sales leads to insurance, travel and other departments as appropriate

Confidential

Claims customer service/Casualty Claims adjuster

Responsibilities:

High volume inbound calls from insureds, claimants, agents, other carriers, Lawyers, medical providers, body shops, rental car companies, roadside assistance companies.
Advise liability decisions.
Verify payment(s) issued or being processed.
Setup tows, rentals, inspections, total loss salvage yard inspections.
Make outbound calls to insured and claimant to obtain any missing information.
Efficient in AS400, Microsoft Outlook, Excel, Business Skype and Lotus Notes
BI, Liability and Casualty exposures.

Confidential

Branch Manager

Responsibilities:

Corporate office field agent
Performed Claims report of damage and captured vehicle damage pictures
Excel in production, Quote, Issue and service policies multi line policies
Maintain high sales effectiveness with new business quotes.
Performed underwriting on new business and renewals
Handle high call volume inbound calls.
Handle high in office traffic

Confidential

Branch Manager

Responsibilities:

Corporate office field agent
Outside Marketing
Quoted, Issued and serviced policies multi line policies
Homeowners/Renters/ Commercial /Auto /Motorcycle/ Travel/ Roadside Assistance
Completed physical damage inspections on vehicles.
Ran background reports on criminal records.

Confidential

Credit analyst/ Customer service

Responsibilities:

Worked in high call volume call center in many different call splits.
Handled escalated calls.
Used Lotus Notes daily sent adjustment jackets requesting closure on disputes.
Conducted operations in the Rewards program
Processed credit card applications.
Approved/Declined credit card applications
Received inbound inquiry calls from sales associates and managers from retail stores.
Approved or declines sales
Detailed credit bureau checking and researching client history.
Fax /mail/ emailed correspondence
Setup conference calls with third parties in order to resolve disputes
Investigate customer’s disputes
Assisted with catalog services.

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