Skills

Tools, Software and Technologies

• LANGUAGES: Apex, Ruby, Pearl, Java, Linux, JavaScript / DHTML, CSS, Microsoft Dot Net, Python, Visual Basic, APEX, Visual Source, and Visual C
• DESIGN TOOLS: Rational Rose, Microsoft Visio, and Select Component Architect
• FRAMEWORKS: Ruby on Rails, Force.com, Struts Framework, spring, Tapestry
• METHODOLOGIES: OOD / OOP, UML, Rational Unified Process RUP , Agile Methodology,
• SCRUM

INTEGRATION

• PRODUCTS: Cast Iron, Dell Boomi, Informatica on Demand, MQ Series, Web Sphere Business Integrator
• DATABASES: Postgress, Sybase, MySql, Oracle10g, IBM DB2, and Microsoft SQL server
• CONFIGURATION: Subversion, Microsoft Visual Source Safe, CVS, and Rational Clear Case.
• RATIONAL TOOLS: Rational Rose, Rational Robot, Rational Clear Quest.
• HTML EDITORS: Dream Weaver Ultra Dev, Home Site Fireworks
• IDE: Force.com, Workday Studio, Aptana, Web Sphere Application Developer, Eclipse, Jbuilder, Web Logic Workshop, IBM Visual Age for Java
• XML: XML, XSL, XSLT, JAXB
• WEB SERVERS: Web Sphere Application Developer, Web Logic, Jboss, Tomcat/Apache, Mongrel, and Webrick
• PLATFORMS: Forcec.com, Workday, Windows, Linux
• SAP SYSTEMS: Business Warehouse, SAP SCM, SAP HCM

Employment History:

Confidential

Cloud Architect

• Architecting a large, complex sales and service cloud Salesforce.com implementation that includes:
• Integration and conversion with Oracle R12 Customer Data Hub Master Data Management
• Integration with Oracle R12 ERP Human Capital Management HCM and Supply Chain Management SCM
• Extensive experience working on MS office , Visi and MS project
• Chatter swarming within the service cloud
• Integration of SFDC with a Jive based customer portal
• Data conversion and transformation from Oracle CRM On Demand Siebel int Salesforce.com
• Integration with 3rd party quoting applications such as Firepond, Big Machines, and other custom .net quoting systems
• Enhanced Single Sign-On capabilities between SFDC and Oracle ERP
• Interactive Intelligence CTI integration with SFDC
• Technical architect Siebel CRMOD data migration and conversion t SFDC
• Technical architecture of migration of sales and service cloud from Siebel CRMOD t Salesforce.com
• Work on complete SDLC process.
• Architect and develop Cast Iron orchestration for Big Machines quoting engine with Salesforce
• Architect data migration from MaxHire t Salesforce
• Architect and design custom customer portal for case management for external customers
• Design conversion and integration between SFDC and Oracle R12 Customer Data Hub
• Design integration with Firepond, custom DOT Net quoting application, Oracle 11i for quoting using Informatica on Demand IOD
• Integrate with executives t get buy-ins t the changes and solutions,
• Re-design enterprise architecture using middleware's like Dell Boomi, Cast Iron, Webservice, and Informatica on Demand.
• Work on complete SDLC process.
• Resolve day t day technical issues
• Integration of Oracle R12 HCM with Salesforce
• Perform document reviews and engage with clients
• Review code and provide technical solution
• Manage team of developers, admins, and BAs
• Provide business improvement suggestions
• Design and migrate collaboration functionality in Jive t Salesforce chatter
• Design custom swarm functionality using Chatter for support collaboration
• Implement Salesforce.com partner and customer communities

Confidential

Enterprise Architect

• Responsible for architecture of multiple projects in FAME program
• Responsible for technical architecture of Cast Iron middleware, Salesforce.com, Workday, data migration t cloud, and integration solutions
• Create proof of concept
• Extensive experience working on MS office , Visi and MS project
• Understand and document high level business processes in Onyx CRM
• Architect data migration of Onyx CRM t Salesforce.com
• Implement Salesforce.com communities
• Enable salesforce.com sites t provide the Live-Agent feature of Salesforce and integrate with Salesforce.com Case Management.
• Design calls center application on Salesforce Service Cloud used by National Customer Service Center NCSC .
• Work on complete SDLC process.
• Architecture of case management for administration.
• Member of FAME Salesforce.com Center Of Excellence COE and setup organization wide processes for projects
• Work collaboratively with third party vendors for software development and maintenance
• Create architecture related project documents
• Applications assessment for migration t different platforms
• Hands-on development of prototypes in Salesforce.com platform using sites, portals, visual force pages, salesforce communities etc.
• Provide technical solutions t teams on projects
• Evaluate new apps, technologies, and beta releases of features from salesforce.com and other partners
• Lead team of developers and functional analysts
• Build Chatter swarm functionality using out of box functionality
• Review code and provide technical guidance

Confidential

Solution Architect/Senior Manager

• Manage program for the NPower's foundation connect app for OSF
• Capture requirements for grant making system.
• Solution design for the salesforce custom development around FoundationConnect app.
• Integration design with cast iron, applications hosted in Amazon Cloud and NetSuite.
• Integration of Conga Merge, DocuSign app etc. with the product.
• Migration from Oracle/Siebel CRM on Demand t Salesforce support and Sales cloud.
• Migration of articles, solution, and knowledge t Salesforce Knowledge.
• Integration with Oracle 11i, quoting etc.
• Work on complete SDLC process.
• Extensive experience working on MS office , Visi and MS project
• Integration with Oracle 12i for quoting and customer data hub CDH .
• Custom design of Salesforce Customer Portal t work with service module.
• Apex component design and development using controllers, extensions, and custom settings, visual force pages etc.
• Training on SAP Hana.

Confidential

Solution Architect

• Leading the solution architecture definition and technology development roadmap translating business requirements int custom solutions
• Understand client's CRM cloud solution and custom development needs and provide consultancy and guidance.
• Experience in Salesforce SFDC CRM with end t end implementation experience.
• Capture high level and detailed functional requirements.
• Create AS-IS and TO- BE processes.
• Extensive experience working on MS office , Visi and MS project
• Salesforce.com integration experience, including between different business systems as well as working with integration tools like cast iron, Dell Boomi.
• Designing software components.
• Work with marketing t standardize the assessment products and communicate with sales group super users about the new products.
• Work with external vendors for procurement of resources, services, and sub-contracting.
• Involve in sales call and pre-sales effort.
• Work on complete SDLC process.
• Suggest areas for improvement in internal processes along with possible solutions.
• Review project documentation and communication t ensure alignment with the client's needs.
• Review deliverables prepared by the team before delivery.
• Manage day-to-day operational aspects of the project.
• Act as scrum master.

Confidential

DESCRIPTION:

• Responsible for designing and management of multiple development and maintenance projects using Java/J2EE, Sales force, and other Web technologies.
• Defining and controlling the integrated enterprise application landscape t ensure optimal integration for the business processes and aligning this with the Technical Lead and Team.
• Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams t define and deliver complex features.
• Ensure architectural policies and standards are defined and ensures adherence by development project teams and maintenance teams.
• Strategically plan, design, and coordinate the implementation of strategic projects and assess the effectiveness of the operational activities for the end users and support staff.
• Produce solution design documentation for complex enterprise applications implementations, custom application development projects and integrating complex solutions with client legacy and SOA environments.
• Acts as an integral member of the PM team and coordinates business requirements with the business and IT teams.
• Extensive experience working on MS office , Visi and MS project
• Practical experiences in the entire SDLC from solution definition, solution architecture definition t design, development and testing of the SFDC application.
• Applied knowledge of the solution definition, design, layout and configuration of the SFDC implementation and related applications.
• Develop practical solutions and methodologies develop point-of-view, delivery methodologies, etc as related t SFDC.
• Analyze and improve the existing business processes and create best practices through active participation in business process management teams.
• Analyze business requirements and identify risks/problems in meeting system requirements.
• Maintain awareness of technological advancements/make recommendations for integration where appropriate.
• Work with Technology Services Manager and Solution Architects t build implementation and staffing plans and timelines for larger projects.
• Drive the Sales Force Automation SFA project team through development and release cycles.
• Review training and support materials for accuracy in functionality and business process.
• Leading larger initiatives across several teams, process and quality of service improvements, strategic planning, project management for software within the teams, and management of resources across teams.
• Work on complete SDLC process.
• Manage the day-to-day activities of the engineering team within an Agile/Scrum environment.
• Work closely with the engineers t architect and develop the best technical design and approach.
• Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive.

Confidential

Salesforce

• Track and report project status on a weekly basis t ensure project timelines and deliverables are being met and project is on track.
• Oversees process management, process mapping and business communications t ensure the operations is positioned t efficiently handle the demands of changing customer needs, unpredictable environmental conditions and corporate policy changes..
• Manage projects t assure full integration, coordination and smooth implementation of new products or services.
• Extensive experience working on MS office , Visi and MS project
• Manage the IT Operations t ensure the stability, integrity, and efficient operation of the information systems applications.
• Manage all technical efforts for integrating new and existing technologies.
• Work with stakeholders t define business and systems requirements for new technology implementations.
• Maintain computer service level agreements with business departments t ensure system availability.
• Publish monthly and quarterly metrics on system utilization and user experience t enable capacity planning.
• Maintain operational documentation necessary t operate all systems, including execution schedules, job descriptions, flow charts and escalation procedures.
• Coordinate hardware and software upgrades, system outages, and maintenance schedules with vendors, other IT Managers and senior IT personnel.
• Deliver continuous, measurable improvements t improve process quality and efficiency, reduce the duration of impactful incidents, drive root cause analysis and resolution t eliminate future occurrences, and control costs.
• Recommends and implements process development and documentation.
• Be accountable for the successful operations of IT services through proactive identification and resolution of issues.
• Collaborate with vendors/suppliers i.e. helpdesk and L3/L4 Support for integration of services, process and systems for both online and physical presence.
• Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Creating functional business requirements.
• Perform detailed analysis of business and technical requirements.
• Involve in Salesforce.com Architecture, Design, Development, and Administration
• Use Force.com developer toolkit - Apex, Visualforce, Force.com IDE, Force.com Migration Tool, and Web Services/SOA Metadata APIs.
• Experience with the Apex data loader.
• Experience configuring, customizing and programming in Apex, VisualForce, Apex classes and triggers, Apex web services, and API - Integration experience, including different business systems and integration tools.
• Communicate Collaborate effectively with analysts t design integration solutions delivered using Informatica, Force.com, and Adobe Flex.
• Create Visualforce pages and create custom applications for internal users.
• Involve in setting organization wide profiles and groups.
• Debug Resolve system integration related issues.
• Work on complete SDLC process.
• Collaborate with other developers on best practices.
• Develops test cases based on available business and system documentation and specifications.
• Follow and implement Salesforce best practice and software development practices.
• Train users and mentor developers.
• Experience with the Apex data loader.
• Map client requirements with CRM application functionality identifying areas for customizations/custom development.
• Serve as a technical expert for implementing customizations that require coding and as a point of contact for gathering, reviewing, and implementing look and feel changes on out of box SalesForce CRM system.
• Responsible for creating delivering in a timely and accurate fashion CRM and workflow solutions
• Evaluate cloud integration of SAP CRM and Informatica with Salesforce.
• Understanding of CRM domain.