Supervision Resume Profile

Technical consultant / IT manager

Experiences and trainings

Confidential

Manage remote hosts through LogMeIn
Monitoring the Configuration Items by Kace DELL
Manage Backup / Restore from the CTERA Cloud
Manage the resolution of claims and Level 2 incidents
Maintain updated technical procedures and operating solutions
Preparation of dashboards and reporting for steering committees
Manage the local assistance for unresolved issues or preventive services
Respond to customer requests for IT advice
As IT manager for 30 shared clients at the same time, I realize the following tasks:

Confidential

Provide users supports
Identify and resolve customers incidents
Provide training to customers
Editing of training manuals
Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
Knowledge in Database configuration
Workflow customization start centers, classifications, Designing
Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization- Designing
TADDM IBM Tivoli Application Dependency Discovery Manager .
Mapping between different databases to import assets
ITIC IBM Tivoli Integration Composer .
IBM Websphere Application Server.
IBM SmartCloud Control Desk, MAXIMO, TSRM Tivoli Service Request Manager , TAMIT Tivoli Asset Management for IT , helpDesk and assets management solution according to ITIL standards
Installation, parametering and administration of IT plateforms :

Confidential

Confidential

Supervision of computers and machines

Establishment and administration of LAN network

Confidential

Incidents Traitement for telecommunications customers.
March-Juin 2005: 4 months, training course of end of studies at RMAWATANYA des assurances as theme Segmentation and safety of the network with the implementation of VLANs .
October 2004 : 31 days training within Central Management Networks of MediTelecom, as a mission backup telecommunication's servers.
August -Sept 2004: 60 days, training course in the company S.3.C Ing nierie, in charge of maintenance and supervision of the data-processing network.
July 2003 : 31 days, training course of observation within Maroc Telecom, as subject cellular Telephony and Networks .
Skills and knowledge
ITIL : IBM SmartCloud Control Desk, MAXIMO, HP System Manager 9, Divalto
ERP and management tools : Dell KACE, LogMeIn, CTERA Cloud, CITRIX, Symantec Endpoint Protection, Symantec Hosted Web SecurityProduits IBM WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8 Report Studio, Query studio, EP , ISIMAN,
Network : Lans/Vlans implementation, TCP/IP, Active Directory, DNS, Wiring.
SGBD : SQL Server, DB2, Oracle, Access
Operating Syst me : Windows 2008 Server, VMWare, ESX Server, Windows 7, Windows 2000, Windows 2003 Server