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Customer Service Representative Resume

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Springfield, MA

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OBJECTIVES:

  • To obtain employment in a challenging environment that emphasizes high professional standards and a strong commitment to team values.

WORK EXPERIENCE

1994 - 2009 Confidential, Hartford, CT
Imagining Technician III/New Business Technician

  • Administered files and assigned policy numbers to new cases.
  • Researched inquiries and resolved issues with new business team e-mail box.
  • Performed duties necessary to maintain the AWD imaging system.
  • Prepared balances and deposit check receipts for new business and post issue cases.
  • Trained and assisted others in technical processing matters.
  • Performed testing on new functions, application and software upgrades.

1989 - 1993 Confidential, Springfield, MA
Customer Service Representative

  • Entered telephone equipment orders
  • Received and responded to customer inquiries
  • Performed general office tasks
  • Communicated with interdepartments and customers to problem solve
  • Researched discrepancies and made appropriate adjustments.

1987 - 1989 Confidential, Windsor Locks, CT
Customer Service Representative

  • Handled customer inquiries
  • Prepared contracts and billing for rentals
  • Performed clerical duties

1986 - 1987 Confidential, Holyoke, MA
Clerk Typist

  • Performed general office duties
  • Typed policies and memorandums.

EDUCATION

  • Pharmacy Technician
  • Clerical Courses

SKILLS & competencies

  • Proficient in MS Word, MS Outlook, Access, Excel, PowerPoint
  • Ability to communicate and work under pressure
  • Attention to detail

References available upon request

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