GOALS

To join an organization that places a high value on Customer Service and values the input of all Employees.

To be part of a team that demonstrates the benefits and abilities of an IIBA Center of Excellence.

EXPERIENCE

Confidential

Business Analyst, eBusiness Team,

Business Analyst for the eBusiness Team in AITS.

Project Assignments:

• Worked with Business Owners to define requirements and functional specifications for the largest site redesign project at Armstrong, impacting their Residential Consumer Flooring site in the US.
• Responsible for defining the requirements, use cases and functional specifications around the site navigation and the Product Information section of the site.
• Participated in the review and design sessions around the tools on the site room designer, project estimator, etc. and on the design and content of the other sections of the site.
• Blue Sky/Preferred Partners Enrollment:
• Worked with Business Owner and Business Relationship Manager to define the scope, requirements and schedule for the project.
• Project timeline fixed delivery for end of January 2010, which provided us with a 2 month window to define, develop and test the application before launch at a major Trade Show Surfaces 2010.
• Delivered Business and Functional Requirements document, Use Cases and Swim-lane Process Flows.
• Performed Quality Assurance Testing for Project in conjunction with QA team.
• Responsible for running the User Acceptance Testing for the Project, which was successfully completed a week ahead of schedule.
• Traveled to Las Vegas and launched the application at the Surfaces 2010 tradeshow. Provides Training and IT Support to the Users at the Tradeshow.
• Gathered and documented all Issues and Enhancements for Release 2 of the Project.
• Scheduled and managed the estimation meeting with the Development Leads to define the complexity and feasibility of all Enhancements and Issues on the Phase 2 List.

B2B Portal Project

• Lead Business Analyst for this project.
• Worked closely with Business Sponsors for the project to elicit and document requirements.
• Responsible for the Business Requirements and high level design of a B2B Portal for Armstrong Retailers.
• Delivered Business and Functional Requirements document, Use Cases and Process Flows to define the project needs.
• Worked with Development Leads on the High-Level Design for the Application.
• Responsible for the requirements for the Customer Data Integration project that would deliver the required Customer Information to the Portal.
• As Business Systems Analyst for eBusiness, was liaison to other Business Analyst groups within AITS. Member of Business Analyst Team that worked on enhancing the existing Requirements Process for AITS.
• Technologies utilized:
• Microsoft Office Suite for documentation including Word, Excel, PowerPoint and Visio
• Microsoft SharePoint Server for Content Management

Confidential

Senior Business Analyst

• Worked with business project owners, including Director and VP level customers, regarding direction of assigned projects, scope definition and requirements analysis.
• Worked with customer teams to define projects required for business performance. Defined the business case for the customer requests.
• Senior Business Analyst for all EDI projects 95 of Dorman's sales through EDI .
• Member of the Enterprise Architecture Planning Team. The Team worked to define the as-is and to-be architecture for Dorman Products.
• Worked within Dorman IS as a customer/business advocate, ensuring the technical designs were in line with the Business needs and ensured that the Business understood the Enterprise Architecture model, both current and future, and planned accordingly.
• Senior Business Analyst on System Consolidation Project for Dorman and a subsidiary company.
• Responsible for design and software analysis for the desired to-be system.
• Responsible for creation of End-to-End Requirements Documentation, including Use Cases, Functional Specifications, Process Flows, HTML Screen Mock Ups and also provided a full HTML-based prototype to provide the Dealers and Project Owners a way to visualize their requirements effectively.
• Responsible for the development of Test Cases and executing the User Acceptance Testing
• Technologies utilized:
• Microsoft Office Suite for documentation including Word, Excel, PowerPoint and Visio
• Microsoft SharePoint Server for Content Management

Confidential

Lead/ Senior Business Analyst, Web Application Development Team

• As Lead/Senior Business Analyst, was responsible for the mentoring and development of a team of 8 Business Analysts in the Allentown, PA office of Volvo IT.
• Organized monthly Business Analysis Forum, where new processes, tools or initiatives are discussed.
• To bridge a process gap within Volvo IT, implemented a requirements tracking process similar to ones used at previous positions.
• Organized and drove Requirements Management software package analysis, reviewed: Ravenflow, Blueprint and Optimal Trace as solution vendors
• Responsible for performance reviews of other business analyst resources within Volvo IT's Allentown office.
• Worked with business project owners, including Director and VP level customers, regarding project direction and requirements analysis.
• Lead/Senior Business Analyst for the Parts Compass and the Supply Chain Management SCM projects: the two largest eCommerce, web-based projects for Volvo IT North America.
• Project Manager and Business Analyst for the Prevost Bus eWarranty Integration project.
• Large web-based warranty application that tracked all Volvo and Mack warranty claims
• Budgetary, resource allocation and task management responsibility
• MS Project used to manage the project milestones, tasks, assignments and budget
• Budget for the Discovery Phase was 125K, and lasted for 3 months.
• Final budget for project before it was canceled was slated to be 6M.
• Assigned as Project Manager of Parts Compass when Lead Project Manager was reassigned to other projects. Initiated Agile/SCRUM meetings and tracking to drive project to completion.
• Parts Compass was an Enterprise-level eCommerce project utilizing the WebSphere platform
• MS Project used to manage the project milestones, tasks, and resource assignments
• Budget for Parts Compass currently stands at approximately 7.5M.
• Worked within Volvo IT as a customer/business advocate, ensuring the technical designs were in line with the Business needs and ensured that the Business understood the Enterprise Architecture model, both current and future, and planned accordingly.
• Worked with the Volvo and Mack parts and inventory management systems to build a new Internet-based user interface common to both of the Mack and Volvo brands Parts Compass .
• Worked with the Global SCM Project Team as a member of the Customer Integration Team, to identify User Interface issues and provide technical expertise with regards to common Interface and Usability requirements.
• Responsible for design and software analysis for the desired to-be system.
• Responsible for creation of End-to-End Requirements Documentation, including Use Cases, Functional Specifications, Process Flows, HTML Screen Mock Ups and also provided a full HTML-based prototype to provide the Dealers and Project Owners a way to visualize their requirements effectively.
• Responsible for the development of Test Cases and executing the Quality Assurance Tests
• Technologies utilized on the Parts Compass Project:
• Agile methods and processes for status tracking
• Microsoft SharePoint Server for Content Management
• WebSphere, HTML code, Java and JavaScript for application development
• SiteMinder for application security
• IBM Service Oriented Architecture for Business and System Rules Management
• MQ Interfaces to back end Mainframe Systems.
• Oracle database and mainframe flat files.
• Homesite for prototype development.
• SAP was utilized for the Global Supply Chain Management project.

Confidential

Business Architect, Global Applications

• Served as Business Architect to the eBusiness Framework and Customer Internet Portal Teams.
• Communicated requirements from Business owners to Development and QA Teams.
• The eBusiness Framework is a next generation Web Portal designed to deliver products and information to IMS clients globally.
• Responsible for the gathering, interpretation, management and reporting of project related requirements for 20 concurrent projects within the Marketing, Sales and Reporting Business Lines.
• Used MS Project to manage the task and resource assignment responsibilities for each project.
• The average budget for each project was approximately 75K, with the main project being approximately 500K.
• Had shared responsibility with Technical Project Manager, who was responsible for the Hardware and Maintenance aspects of the project.
• Served on the IMS Security Council that discussed corporate security policies and procedures.
• Served on the IMS Privacy Council that discussed corporate privacy policies and procedures, including HIPAA compliance measures.
• Participated in system and code design sessions for the eBusiness Framework and Internet Portal as the Business Representative.
• Responsible for creation of Functional Requirements Documentation including Use Cases, Functional Specifications, Process Flows and Screen Mock Ups.
• Responsible for Process Mapping between Global Application Development, Customer Service, Technical Logistics and Telecommunications Groups. Mapped out existing processes and proposed solutions to Team stakeholders.
• Responsible for meeting management and requirements gathering for Business and Functional Specifications to be completed.
• Implemented a strategy for tracking requirements to completion within the Business Architect Team.
• Introduced new documentation schemes to the Global Applications Team that tracked system design and functionality more effectively.
• Met with Management to discuss implementing a new schedule for Programming Releases that would better utilize the developer's off-cycle downtime and keep the Team focused on delivery issues for the next cycle.
• Technologies utilized:
• Vignette Application Portal for Content Management
• HTML code for the Portal solution, utilizing Vignette integration APIs
• NET for Framework Integration Code and Application Code
• Microstrategy Report Engine for report generation
• NetTracker for web statistics and web calibration of Portal solution
• Onyx Enterprise Server for Customer Relationship Management
• Microsoft BizTalk Enterprise BUS utilized inter-platform and intra-platform communications, using XML as the communication method
• Interfaces to back end Mainframe Systems.
• Utilized Oracle databases and mainframe flat files.

Confidential

Business Systems Analyst, Marketing IS Contract

• Served as Business Systems Analyst on a Marketing project to create a decisioning engine that would dynamically and intelligently assign output for statements and credit card envelopes based on rules created by the Marketing Team.
• Responsible for creation of Functional Requirements including Use Cases UML design , Functional Specifications, Process Flows and Screen Mock Ups.
• Additionally, responsible for meeting management and requirements gathering for Business and Functional Specifications to be completed.

Confidential

Senior Business Process Analyst

• Served as Senior Business Process Analyst for Client Services Team.
• Responsible for the analysis of business requirements and cataloging these requirements in proper formats for development review through use cases and script flows.
• Responsible for the design and documentation of table schemas, view layouts and other development items as part of project requirements.
• Responsible for the project management of the requirements once they have been received by development, including all phases of development creation, testing and implementation
• Handled creation of call flows, test cases, product marketing and requirements documentation.
• In charge of all development related client facing testing initiatives. Testing, etc.
• Performed analysis of system conversion between ICT and telecommunications client. In charge of gathering requirements, developing project plan, managing project tasks and participating in design sessions.
• Represented ICT on conference calls and off site meetings with end clients regarding ICT projects.
• Technologies utilized:
• Visual Basic used for application development of User Interface and Interfaces to back end Mainframe Systems.
• Utilized Oracle databases and mainframe flat files.
• Siebel Call Center was utilized as the CRM platform for one project.

Confidential

Lead Business Systems Analyst

• Team Leader for the Arbor Billing Platform Development Group.
• Team consisted of 6 development, analysis and testing resources
• Annual manpower budget of approximately 400K- 500K, with additional consulting costs of 250K - 350K per annum.
• Responsible for HR functions as well performance reviews, hiring/firing, etc
• Responsible for the Project Budget for the Arbor Billing Platform, approximately 1.5M- 2.0M annually licensing and hardware costs, non-development support, etc.
• Interacted with Executive Management in planning the development cycle for new projects.
• Responsible for development, configuration and architectural issues, as well as integration with the custom PowerBuilder front end.
• Responsible for requirements gathering and process flow creation for projects assigned. Created test plans and use cases for this need.
• Delivered software and business requirements documentation for sign off by end users and Subject Matter Experts assigned to the project.
• Was responsible for eCommerce Integration project:
• Responsible for system architecture and design analysis
• Review of web-enabled eCommerce systems like CallVision, an Electronic Bill Payment and Presentment vendor, and Group1 Software's DOC1 and MESSAGE1 products for eDcoument management.
• Responsible for Production Support for the Arbor Platform and the Production Operations Center.
• Technologies utilized:
• Arbor is a proprietary application written in C. Interfaces written in SQL-plus and C.
• Front end UI written in PowerBuilder.
• Utilized Oracle database.
• Arbor functioned as the Billing System as well as the CRM platform to manage user information.
• CallVision for eCommerce
• DOC1 and MESSAGE1 for eDcoumentation management

Confidential

Lead Business Analyst/Marketing Analyst

• Oversaw a team of 12 Analysts, 2 full-time and 10 consulting resources.
• Responsibilities included delegating proposed projects to be implemented in Arbor for review.
• Mentored analysts on the newly installed Arbor Billing Platform, to prepare them for their projects as well as the processes and procedures adopted by Broadwing for proper Business Analysis.
• Led a Conversion Analysis Team of 10 consultants
• Met with end users to define business rules and non-functional specifications, gathered requirements and analyzed them to produce an Executive Review for approval, a Project Scope document, the complete Conversion Requirements and a functional GAP analysis.
• As Conversion PM, oversaw the development team that created the system interfaces for the project.
• Also had HR responsibilities for this team of ten resources hiring, firing, evaluations, training, travel approvals, performance reviews, etc.
• Budget and resourcing responsibilities for Team members.
• Primary duties included Arbor Implementation Lead for Arbor and System Conversion Project Manager.
• Software requirements gathering, process flow documentation, business rules identification and use case modeling are all skills utilized in this position.
• In addition to Conversion PM, served as Lead Analyst and Architect for the eCommerce Initiatives in the Billing System Group. Performed software analysis and reviewed several major vendors, and provided management with a proposal for the eCommerce solution including time and cost estimates, and software recommendations.
• BroadVision was implemented as the eCommerce platform based on my recommendation.
• Functioned as one of a select group of Analysts that served the IT Department as Marketing Analysts.
• Technologies utilized:
• Arbor is a proprietary application written in C. Interfaces written in SQL-Plus and C.
• Arbor functioned as the Billing System as well as the CRM platform to manage user information.
• Utilized Oracle database.
• Conversion project involved a MySQL database, Java development, and SSL transmissions. Helped design multi-platform, encrypted, secure, layered data transmission protocol.
• Project utilization and customization of cutting edge usage mediation software XaCCT .

Confidential

Business Systems Analyst Internet Billing

• Responsible for the gathering, documentation, analysis, development, configuration and implementation of requirements around the Billing, Provisioning and Financial systems incorporated into the RCN CBOSS platform, including existing and new products.
• Responsible for reporting project status to Senior Management on a weekly basis.
• As the Arbor/CBOSS Subject Matter Expert, responsible for configuration of Arbor, Clarify and Activeworks Middleware to successfully launch a product.
• As Arbor SME, responsible for: products, rates, financial journals Arbor only , conversion of 6 large customer bases into Arbor/BP system approximately 800,000 customers total , process and procedure definitions for new Operations and Billing Groups and the development of the reporting tools, operations system methodology and the Methods and Procedures for each new product developed or new process defined.
• Responsible for training and mentoring of other analysts in the Internet Billing Group.
• Technology utilized:
• Arbor is a proprietary application written in C. Interfaces written in SQL-Plus and C.
• Arbor functioned as the Billing System as well as the CRM platform to manage user information.
• Utilized Oracle database.
• Wrote UNIX shell scripts when required to ensure that data on the servers was correct.

Confidential

MIS Business Analyst

• Business Analyst and Technical Lead for the Billing Department and IT Liaison of new projects.
• As the Business Analyst for Billing, responsible for gathering the requirements for the new billing system.
• Provided input to the Development Team during design sessions and drove JAD sessions with Development.
• Provided plans for and participated in the System and User Acceptance Testing for the application.
• Other responsibilities included:
• Handling major accounts for ILX: Merrill Lynch, the NYSE, etc. for Billing, Sales and Customer Care issues.
• Daily handling of Foreign Exchange contracts between customers and exchanges, reporting of monthly totals and issuance of funds to cover license fees.
• Oversight of the investigation of new exchange contracts.
• Involved in the development of new contracts with exchange carriers i.e., NASDAQ and online brokers.