• Led networking, configuratio and installatio activities for 1,500 to 6,250 End user's access controlled print management system using card swipe technology for a renowned RI university. Converted people over to 2008-2010 Microsoft exchange server, also supported 2007-2010,2013 Microsoft products, office, word, excel, PowerPoint, one note upgrades o over 1500 to 3000 computer systems
• Oversaw networking, configuration, installatio and troubleshooting of hardware and software systems o a variety of platforms and operating systems for thousands of end users withi tight deadlines utilizing a variety of issue management systems.
• Provided hands o IT desktop, hardware, software and networking support to senior executives, including CIO, CEO and executive leadership teams, including Voicemail and Cicso phone systems.
• Developed technical skills to support desktop, database servers, hardware, software printer and audio/visual hardware for academia, retail, medical and manufacturing environments. Training Microsoft end users i product usage.
• Installed maintained print management system using card interface and ID recognition, server provided informatio and HP-9050 printer systems.
• Installed and handled multiple clients suing ghost imaging and other client software installation.
• Helpdesk ticketing software, trackit, heat,
• Microsoft Office / Active Directory /DNS / DHCP
• Ability to sit at a desk and work o a computer as needed
• Ability to frequently lift and move equipment up to 35 poundsandled all AV/Computer and Phone installatio and troubleshooting

PROFESSIONAL

Experience

Confidential

Computer Support Administrator

• Provide system administratio and network management
• Updated vulnerabilities i the infrastructure, including but not limited to password change processing, centralized and distributive network connection
• Installing, configuring and administering network technologies protectio and upgrading the SMTP settings
• Configuring NIS Servers for Centralized and secure Password and Logi Management
• Recover of root password securing terminals
• Setting up and securing printers and securing them with updates and password protection, also Computer assembling and maintenance
• Desktop support troubleshooting and making sure all equipment is functional o daily basis, also able to remote i and configure computers printers and other electronic devices or i or face to face with the end user

Confidential

Computer Technicia End User Device Specialist Support

• Supporting clients with troubleshooting, new hardware and software installatio and providing day to day support to senior and executive staff
• Facilitating data transfers to new machines, configuring new laptops, installing and setting up VP access, including hardware and software
• Providing customer support of Crystal Reports, including client installatio and database setup
• Computer hardware repair and replacement for desktops and laptops Software troubleshooting for Microsoft OS through Windows 7, Mac OSx, and Microsoft Office. Virus removal and antivirus software configuration, Data Migration, Network setup and support including, routers, switches, server support, and network printer setup and support
• Remedy ticketing system to create and track trouble tickets
• Successfully assisted 150-225 clients a week,, Microsoft email systems. System installs upgrading windows 7-Data base management.
• Working with multiple versions of Macintosh and clients of windows 7, and XP, and active directory experience. Microsoft outlook experience and all technical support of program and set up.
• Symantec Antivirus installatio and all antivirus support- monitoring for virus etc.

Confidential

Technical Engineer

• Provided troubleshooting and repair of personal computers, printers, A/V equipment
• Trained end-users i basic computer operations, Microsoft Office products, wireless and hard-wired network operations for business users
• Installed and trained end users o OS-7-XP-Microsoft 2003,2007,2010-
• Administratio support adding removing users deploying computers i a corporate environment, providing support with exchange server
• Provided support for over 1,000 end users i a HP/Dell environment
• Troubleshooting Phone, printer, computer issues-using a variety of equipment and programs, including, Microsoft, lotus notes and outlook email.
• Also trai end users o outlook email and phone use and also Macintosh computers as well, Hands o support for server/ network/ telecom equipment

Confidential

Desktop Support Specialist

• Handled all technical set ups and migrating windows xp to windows 7- installed VPN, and troubleshooting IPhone and desktop support
• Handled all technical support printing and upgrading of all system, worked o contract while upgrading installatio and business user set up for both Windows and Macintosh environments their system and computer moves

Confidential

Desktop Support Technician

• Supported products and services for Macintosh and Windows users
• Provided troubleshooting and resolutio to user problems via phone, email, web and i perso using issue Heat issue management system.
• Maintained Set up and administered client email/ Microsoft, lotus notes, handling all printing and technical support for VP access and all networking of computer equipment.
• Upgrading to windows 7-microsoft-also,training staff o use of Microsoft products-learning to interact with clients and end users i a business environment, Networking and hardware installs o a daily bases
• Maintained the LA network operations, including hardware software installatio and set-up, documentation, administration, technical maintenance and user support

Confidential

Computer Technician

Network connectivity, Laptops, desktops and printers A/V equipment set up and connections College-wide phone system TV service set up VCR and projector equipment New technologies implemented o campus.

Confidential

• Camera Technician/Computer Operations
• Set up and managed elected official's equipment, computer repairs and A/V set up's including setup and maintenance of lighting, videotaping and editing equipment
• Managed and provided technical support for all equipment setups, videotaping, and editing equipment including camera operations for commercial programming
• Integrated computer and camera equipment for on-air productions