Summary

• Douglas was an excellent Sales Engineer possessing more than 15 years of experience with IBM Retail Store Solutions where he marketed, supported and sold the IBM Self-Checkout Solution and POS Solutions worldwide. He has presented t CEOs, CIOs, Operations Personnel and their staffs, which significantly impacted decisions t d business with IBM, contributing t a 25 percent increase in Self Checkout revenue for the company.
• Douglas' impact on sales combines 20 years of experience in retail, networking and systems management. He developed sales, marketing and technical skills that helped him communicate t customers how IBM's POS solutions integrate int their infrastructure easier, faster and more reliably than other systems, lowering the total cost of ownership.
• OS OS/2, DOS, Linux, Windows 98, 2000, XP, Vista Window7 , Windows 2008 Server, 4690 OS, ACE

PROFESSIONAL EXPERIENCE

Confidential

• Managing the development of a Smart Cloud hosting architecture through the IBM IPD process for implementation int data centers in Latin America, Central Eastern Europe, Northern Africa, China and India t support small t medium businesses.
• Managing the implementation of a Vendor's Cloud Managed Backup system through the IBM IPD process, Early Adopters Program, and development of a Web Portal t support customers worldwide.
• Implementing / multitasking both large projects at the same time involves the following
• Work with the IBM Offerings Manager t define the scope of the project. Developed a very large project plan using Microsoft project manager software
• Manage the project t keep the IBM team of Engineers, Developers, Marketing, Sales, Delivery and Procurement on schedule on task through the IBM IPD process
• Set up weekly status meetings tracking the completion of tasks within the project plan
• Set up meetings t review the Statement of Work SOW , Compliance reviews, Technical reviews and Governance meeting t review accomplishments / results with IBM Executive Management
• Managing the implementation of Cloud backup solutions, NetBackup or Tivoli Storage Manager int data centers in Germany, Italy, France, US East, US West, Brazil, Sweden and other locations worldwide t support very large t medium customers.

Confidential

Project Manager for LANDesk Systems Management software:

• Managed the implementation of LANDesk System Management software version 8.5 and the upgrade t version 9.2 int the Pantry Kstores domain which consisted of 860 Windows-based stores for a total 2,624 POS systems and Servers in the stores
• Implementation had a huge impact on the operation and support of the Pantry's convenience stores
• Project Manager for McAfee's eP Server with Solidcore Enterprise solution:
• Managed the implementation of McAfee eP Server with Solidcore 5.1 int the Pantry's Kstores domain over a seven-month period
• Team led by Ken Douglas recommended this product over the McAfee antivirus product after determining the whitelist product was more effective than the blacklist product in the convenience store environment and more likely t meet PCI compliance requirements

Technical Support:

• As a third-level support person, resolved more than 550 Windows applications, VeriFone applications, LANDesk and Solidcore technical concerns from the Help Desk
• Monitored LANDesk and Solidcore enterprises and provided reports t management
• Provided LANDesk and Solidcore training and support t Help Desk, store managers and Logistics
• Developed LANDesk programs t distribute Marketing's promotions, Windows application upgrades and registry changes t the POS or BOS Servers

Confidential

• Contractor through CTG t perform Self Checkout training t IBM's retail customers
• Delivered onsite self checkout training t BJs and CVS store personnel
• Developed course materials, trained 40 CVS field support personnel t service IBM Self Checkout
• Accounts Executive for The Triangle Tribune newspaper:
• Sold subscriptions in the surrounding RTP area and Johnston County
• Made cold calls t numerous businesses, ad agencies, politicians and others t encourage them t buy ads in the Triangle Tribune, resulting in 10 new advertisers
• Technical Support person for Hi-Tek Solutions PT : Supporting a brand new company in the Point of Sales POS Retail business segment
• Installed, configured and set up POS workstations, Windows 2003 Server and back office equipment at Bruegger's Bakery/KFC in the RDU Airport
• Reviewed on-site setup and installation procedures t update them for the next POS installation

Confidential

• Provided an effective self checkout shopper assistant training class for BJs, CVS and other retail customers
• Resolved tough technical self checkout problems onsite or over the telephone and installed the IBM Self Checkout solution at customer locations
• Developed detailed knowledge-based articles, PowerPoint presentations and whitepapers that IBM Marketing Representatives used effectively for cold calls of potential customers
• Developed and coordinated IBM Self Checkout demonstrations for retail shows worldwide
• Built a relationship with Wegmans that turned a hesitant beginning int a 35 million sale
• Traveled worldwide t retail customer locations t close retail sales for IBM Retail Store Solution: example Wegmans grocery store of Rochester, NY
• 2000 2007 IBM, Research Triangle Park RTP , NC Technical Sales / Marketing and Support Engineer

Confidential

• Team leader for Point of Sales Device Drivers and Networking, scheduling projects, hiring contractors, developing budgets with managers and technical presentations and decisions
• Responsible for configuring, testing and supporting all Retail Store Solutions products and solutions with supported Windows, DOS and OS/2 operating systems which resulted in a 20 decrease in defects
• Influenced upper level management t budget testing and support for IBM Tivoli Solution, HP Openview and CA Unicenter system management solutions
• Provided technical networking trouble shooting for Retail Store Solutions customers such as Infogenines, Agilysys, Wal-Mart, Sears, McDonalds, Dillard's, Eckerd's Drugs, Target Stores and Bally's Hotel and Casino