Assurance Technician Resume Profile

OBJECTIVE:

Dedicated, decisive, resourceful leader seeks to contribute valuable experience to this position in a stable working environment where I can grow professionally as well as make a positive bottom line impact.

EXPERIENCE:

Confidential

IT Infrastructure Specialist

Technician handled the composite hardware, software, network resources and services required for the existence, operation and management of the school districts IT environment. Also installed and maintained Audio/Video solutions, Public Address systems, and all phone systems for the district, across all levels. Delivered solutions and services to all district employees, partners, and/or customers internally, deployed within owned facilities. High Security/Background check required to hold this position.
BICSI ITS Installer 2 Certified

Confidential

Service Delivery and Assurance Technician

Technician working both inside and outside in all weather conditions, responsible for the installation, repair, and customer care of the all AT T broadband services, including U-verse integrated digital TV, high speed Internet and voice services, DSL, and phone systems for commercial and residential customers. Worked on multiple types of Aerial and Underground Cable 25 pair to 300 pair Cables . Upgraded or Replaced RG59, RG6, Cat5, Cat3, and Quad inside and outside wire. Set-up Computer Networks Wireless and Hardwired , Installed Peripheral Equipment. Face to Face customer service provided to insure VERY SATISFIED experience.

Confidential

National Accounts Service Representative

National Accounts performed accounts receivable on multiple membership accounts and administrative functions for multiple Kaiser Permanente regions. Duties for this position include account maintenance, invoice billing, monthly reconciliation, processing of account receivables, database management, researched and validated yearly contracts, and ensure compliance of contracts terms and conditions.

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