Regional Field Engineer Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Employment History

Confidential

Regional Field Engineer I

Was member of the East Coast install team for VPI, Voice Print is a computer based call recording software for customers in the following industries: Financial, Police, Fire, EMS
On-site installation of the Voice Print system for new customers.
Supported Voice over IP VoIP .
Perform upgrades on existing systems for clients.
Responsible for mounting and configuring the server s as Voice Print call-recording software runs on Windows server technology.
Connect client's phone systems, tested, and trained customers on all aspects of the call-recording system.
Manage customer solutions for any possible VPI software trouble tickets.
Pre-loading call recording software on Windows 2008 server systems. Very familiar with Windows 2008 Server 32 and 64 bit.

Confidential

Computer Specialist

Managed technical solutions and client assistance for the Atlantic City School District.
Duties included desktop support for 10 schools.
Troubleshoot remote desktops and laptop systems using network tools.
Utilized a hard drive-cloning device to perform Windows 98 to Windows XP upgrades. Worked with Symantec's Ghosting system when staging new computers.
Project participant assembling computers from parts to installing motherboards, processors, drives and memory.

Confidential

Tier 4 Support

Designed Tier 4 Web site for new group and support technicians in the field.
Collaborated with team members and developers to create a new software application ASG Site Manager, Access Security Gateway .
Assisted in design, testing and deployment phases of new software application.
Blackberry Support: Install Desktop Manager, configure Outlook or Lotus Notes for synchronization.
Maintained several group servers that ran Tier 4 support applications.
Supported hundreds of technicians worldwide, often utilizing Microsoft Net Meeting to take control of desktops to resolve issues.

Confidential

Lab Manager

Responsible for the set-up and configuration of lab equipment as needed.
Designed and implemented a web based lab inventory program utilizing HTML, SQL, Microsoft Access and Active Server Pages.
Lab support often included setting up custom environments for various projects.
Creating and updating documentation and tracking all work done in the saleforce.com platform.
Performed integration testing on company specific products.

Confidential

Computer Specialist

Configured new computers using Symantec's Ghost Imaging software.
Performed lab and desktop support.
Lab support included reading network diagrams and installing hubs, switches and routers as needed.

Confidential

Technical Account Mgr.

Worked as liaison between approximately 50 consultants, CGS account representatives and CGS upper management.
Worked desktop support and was part of year 2000 upgrade team.

Confidential

Client Workgroup Technician

Performed all levels of desktop support in AT T and Lucent environments.

Confidential

Network Supervisor/PC Manager

Installed workstations and maintained a five user local area network.
Worked with the Deltek Government Contracting Software package on the network.
Performed updates, added/deleted users, performed daily backups and did maintenance when needed. Purchased and maintained company computers.
Designed Lotus 123 worksheets for government cost proposals.

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