Software Support Resume Profile

OBJECTIVE:

Seeking a position to further develop and enhance my skills in my career field of Information Technology.

WORK EXPERIENCE:

Software Support

Confidential

Educate our client on how to enhance their skills in using hosting software
Investigate and diagnose end-user issues in software and related web applications
Categorize customer support tickets and document their resolutions
Maintain and enhance support-related FAQs, internal notes, etc.
Monitor real-time software systems performance and capacity
Diagnose related internet network, server hardware, and operating system issues
Repairs and upgrade server hardware or software as necessary
Collaborate with the System Administrator to resolve any server errors.

PC Technician Short Term Contract

Confidential

Diagnosed and resolved network, PC hardware/software, printers, e-mails, and Internet
1st tier computer support technician Set-up computers, laptops, printers and helped with logistics Set-up user phone and fax systems Managed and archived backups
Configured networks wired and wireless Installed software and hardware in desktop, laptops, and phones Set-up and configured the projectors and audio equipments for the conference meetings and monitored the workstation Troubleshoot network, hardware and software issues on-site, remotely, and via phone

Help Desk

Confidential

Monitored computers by using Faronics Insight and Synchon Eye software
Reset students' password
Assisted 200-300 students and faculty in using computer hardware and software
Ran reports/statistics with provided instructions on program usage
Kept track of students' work and assignments for faculty
Exercised proper procedures, identified, diagnosed, and resolved Level One problems in the workstation
Maintained lab equipment by cleaning, modifying and repairing computer hardware including monitors, keyboards, printers, fax machine and multiple phone lines.

Team Leader

Confidential

Used MOT Mobile Operations Terminal to order all the inventory for Seven-Eleven
Managed the shift effectively and efficiently and increased revenues up to 20
Handled daily cash flow of over 1,000
Prepared money orders
Resolved customer-relations problems
Trained new employees and Monitored speed of service, product quality, and procedures.
Used POS Used point of sale

Sales Associate

Confidential

Assisted customers with questions on technology related product
Help customers make an informed decision based on their needs and wants with the best product knowledge
Sold products, services and solutions by getting to know customers and helped solved their unique end to end needs
Utilized all relevant sales tools to drive profitable growth
Leverages on-line resources, tools, and peer knowledge to self train
Attended and participated in all required trainings and meetings
Understood and executed store goals

SKILLS:

Windows XP, Windows Server 2008, Windows 7, Vista, MS Word, MS PowerPoint, MS Outlook, MS Access, MS Excel, PDF, iPhone/Android/Blackberry Support, Blackboard, Faronics Insight, Synchon Eye software, Virtual Private Networking, Remote Access, Installing software/hardware on computers as well as troubleshooting, Setting up new computers, Backing up, Restoring, Keeping computers up to date, Adobe, Macromedia, CS6, Self-Motivated, Self-Directed, Photography, Bilingual English and Urdu/Hindi.

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