PROFESSIONAL SUMMARY

• Over 7 Years of IT experience with around 4 years experience in the Salesforce.com CRM Platform as an Administrator and Developer in Salesforce.com.
• Experience in all phases of Software Development Life Cycle SDLC , project life cycle processes and Salesforce Design. Highly skilled in Salesforce.com SFDC Configuration management, development and implementation.
• Expertise on customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules,
• Worked with Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of VisualForce Pages, Snapshots, Dashboards.
• Performed with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class Apex Web Service, Partner WSDL Enterprise WSDL,
• Experience in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Excellent experience in using Oracle 10g/9i, SQL Server 2005 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Extensive experience in data migration and integration using Data Loader.
• Proficiency in tools like Force.com Explorer, Force.com Migration and force.com Excel connector.
• Expert in force.com Web services API for implementing web services in the application for access to data from different users.
• Involved in Custom Integration of Outbound Messages, Workflow Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package, Sandbox data loading, Custom Application.
• Worked with IDE tools: Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Business/Technical Skills:

Salesforce.com SFA, Apex Triggers, Apex Classes, Salesforce CRM, Classes/Controllers, SOQL, SOSL, VisualForce Pages/Components, Workflow rules, Force.com Eclipse IDE Plug-in, Force.com Sandbox, Force.com Data Loader, S-Controls, Apex Web Services, MS SQL Server 2005/2008, SSRS, DTS, PL/SQL, Oracle 10g/9i, MS Access, and MySQL, Eclipse, XML, Excel Connector, Force.com Platform Sandbox, and Production , C, C , Java, Java Script, Ajax, SQL, HTML, DHTML, windows XP/Vista.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities

• Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Designed Salesforce Automation based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Developed the Apex classes, VisualForce pages, Batch Apex, Triggers as part of the Product Return in OneStep Application.
• Used Salesforce Automation SFA for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Hand on experience by using An ETL Informatica tool performed dataloading from external system to OneStep Application and OneStep Application to external system.
• Used SOQL SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from MS Access application into the external databases MS SQL server 2008rt for generating large data reports using the Informatica on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured management of various Reports and for different user profiles.

Environment:

Saleforce.com, VisualForce Pages, Component Controllers Pages, Security Controls, Time Based Triggers, Apex Language, WSDL, Data Loader, HTML, Java Script, SOQL, SOSL, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Skyvva, Informatica on demand, Windows XP/7.

Confidential

Salesforce Administrator and Developer

Responsibilities

• Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution.
• Customized Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Developed Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation on Case Object to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment

Saleforce.com platform, Apex Triggers, SOQL, VisualForce Pages, Data Loader, Informatica On Demand, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential

Salesforce Administrator and Developer

Responsibilities

• Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Interacted with various business team members JAD Sessions to gather the requirements and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Worked on Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Performed the roles of Salesforce.com Analyst/Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment:

Saleforce.com platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Sandbox, VisualForce development, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator and Developer

Responsibilities

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web service integrations.
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com SFDC .
• Implemented Apex Data loader Command Line Interface CLI to automate the data loading process for the sand box refresh activity.
• Developed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Developed templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment:

Saleforce.com platform, Force.com IDE, Apex, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential

Business Analyst

Responsibilities

• Conducted user interviews at both in-house and client locations, gathered and analyzed requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Identified, researched, investigated, and documented business processes and Use Case Scenarios.
• Created workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Assisted with user testing of systems UAT , with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
• Worked with development and testing teams to accomplish timely release objectives.
• Integrated an external credit score carding system into internal risk management system by identifying management requirements and implementing automatic information upload.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.
• Performed System and Integration Testing along with testers. Conducted UAT with the business.
• Assisted with Test Cases and developed strategies with Quality Assurance group to implement them.

Environment:

MS Access, MS Excel, Office Outlook, Informatica, MS VISIO, Oracle 9i, MS SQL, Java, MS Share Point, JavaScript, Test Director, ASP.Net, Window XP.