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General Manager Resume Profile

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PROFESSIONAL SUMMARY

  • Over 6 years of management experience, including General Manager, Assistant General Manager, Support Manager and Director of Sales. I have experience as a business analyst and managing diverse corporate hotels. My experience includes:
  • Managing inventory to ensure all work was completed by the deadlines
  • Analyzing Guest Summary Records to determine which groups required Summary of Benefits and Coverage documents
  • Using Siebel and Oracle
  • Auditing Summary of Benefits and Coverage documents to ensure they are accurate before going to an Account Manager or client
  • Became a SME to help other team members in order to ensure the accuracy of the Summary of Benefits and Coverage documents
  • Helping to create service request tickets to improve the efficiency of the project
  • Working well with all staff members
  • Managing diverse hotel properties
  • Training new team members

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

  • Reviewed guest summary records and analyzed the data to determine how to update the data into summary of benefits and coverage documents to ensure compliance
  • Managed the inventory on the project to ensure all groups were completed in a timely manner
  • Updated the inventory tracking spreadsheets to properly track the efficiency of all the team members
  • Audited the summary of benefits and coverage documents to ensure they were accurate before they were sent out to the account manager and the client
  • Used Siebel to run renewal queries to find out which groups had renewed or had an off anniversary date change to ensure their summary of benefits and coverage documents were completed
  • Became a Subject Matter Expert to help other team members with any questions to ensure the accuracy of the summary of benefits and coverage documents

Manager In Training

  • Confidential
  • Helped Customers on Phone Verified Information in Call Center
  • Trained Employees
  • Achieved Financial Goals set by Upper Management

General Manager

  • Confidential
  • Managed entire staff
  • Made Schedules
  • Managed direct bills and city ledger accounts
  • Made Sales Calls
  • Completed daily bank deposits
  • Used budget and P L statements to efficiently run hotel
  • Inspected guest rooms
  • Negotiated rates for groups and companies
  • Made monthly orders
  • Approved Payroll

Support Manager

Confidential

  • Used Quality Performance Review to help hotels improve in areas they failed in
  • Helped collect on all outstanding accounts receivable accounts
  • Made monthly orders
  • Made staff schedules
  • Managed direct bills and city ledger accounts
  • Made weekly sales calls
  • Inspected guest rooms
  • Negotiated rates for companies
  • Approved Payroll

General Manager

Confidential

  • Managed entire staff including making schedules
  • Managed direct bills and city ledger
  • Made monthly orders
  • Made weekly sales calls
  • Trained all staff on Room Master and proper PMG procedures
  • Completed daily bank deposits
  • Used P L statement to efficiently run hotel
  • Used hotel forecasting system to accurately make schedules
  • Approved Payroll

Assistant General Manager

Confidential

  • Managed entire staff including making staff schedules
  • Managed direct bills and balance city ledger
  • Made monthly orders
  • Trained all staff on front desk system and proper PMG procedures
  • Completed daily bank deposits
  • Used P L statement to efficiently run hotel

ASSISTANT GENERAL MANAGER / DIRECTOR OF SALES

Confidential

  • Managed Direct Bills and balanced city ledger
  • Completed daily bank deposits
  • Made group contracts and set up all groups
  • Maintained hotel rates
  • Oversaw front desk schedules and all reservations
  • Responded to all E-leads, and completed cold calling for potential customers
  • Trained front desk clerks and night auditors
  • Implemented and trained Front Desk on the Check-INN for Windows
  • Attended networking and sales events on a regular basis
  • Interviewed and hired staff accordingly

FRONT DESK CLERK

Confidential

  • Answered phones, and made reservations
  • Balanced accounts receivable, tax exemptions, gift certificates, and accounts payable accounts
  • Checked in and checked out guests
  • Performed night audit duties
  • Trained night auditors and front desk clerks
  • Made group contracts and group sales
  • Made sales calls
  • Used FOSSE to book and check in hotel guests

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