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SUMMARY

A technically oriented, intelligent driven sales and management professional with diverse experience in telemarketing, data entry and problem resolution. Also proficient in investigation and interviewing. Has significant expertise in Windows Office Suite, OEN and Clarify. Experienced in customer relations, receiving multiple commendations for excellent service above and beyond expectations. Have also learned to use new hardware and software intuitively.

CORE COMPETENCIES

Building Services
Firefox
Chrome
Computer Hardware
Excel
Wireless Networking
Network Architecture
Customer Service
Customer Relations
Problem Solving
Microsoft Office

PROFESSIONAL EXPERIENCE

Confidential

Worked with up to 160 customers a day in placing catalog and internet orders. This included placing orders in OEN, tracking and modifying orders in Clarify, as well as assisting customers with J.C. Penney's credit card awards program. Received five Bell Ringers for excellent customer service.
15 above average handling efficiency.
Accurately predicted times of arrival for orders based on invoices and customer location

Confidential

Worked with customers with clothing selections, as well as building displays, organized and priced merchandise, as well as playing a role in loss prevention

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