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Candidate Resume:

SUMMARY:

Degreed Professional applying my education in Information Technology to a highly technologically driven environment in the financial arena currently seeking to expand my IT industry experience. Skilled worker with a history of producing results in a fast paced, collaborative, teamwork environment.

PERSONAL EXPERIENCE:

Troubleshoot, update drivers, and replace faulty PC hardware devices.
Installing, update, and remove various software applications
Build PCs Starting from the ground up and setup new PCs out of the box
Install and repair Windows Operating Systems and update service security packs
Detect and remove viruses and spyware present on PC's
Connect PCs to networks via wired and wireless specifications
Troubleshooting network connectivity issues and restore user data

PROFESSIONAL EXPERIENCE:

Confidential

Provide first call resolution for desktop, laptop, and network connectivity problems on multiple platforms . Assist end users with Windows and Macintosh operating systems by resolving complex technical issues and providing guidance regarding software and hardware usability .Desktop systems are approximately 80 Windows, 10 Linux and 10 Mac O/S. Supported systems include Windows XP, Vista and Mac O/S
Research, analyze and diagnose problems with workstation hardware, software, servers, and peripherals. Solve problems using documented processes when available and industry best practices when not. Log track and close trouble tickets using Remedy database system, on average solve 80 calls/tickets on first attempt
Strengthen and develop core knowledge through research and review of department communications and updates, Internet research and study of technology and processes.
Support 400 internal applications, 4,000 workstations and 40 Servers. P rovide timely fixes for end user issues Reset passwords, unlock accounts, and manage user profiles via Active Directory . Support database users for Oracle, AWD, Citrix thin clients, and Microsoft Exchange
Train and Mentor new employees on systems , current policies and procedures.

Confidential

Facilitate transfer of retirement assets and direct rollovers from qualified employer plans
Conduct outbound calls to companies to ensure accuracy of data and timely receipt of assets
Interact directly with shareholders to provide quality service that meets and exceeds expectations
Conduct new employee training sessions by delivering presentations on current policies and procedures

Confidential

Provide face to face service to shareholders while balancing a variety
of responsibilities such as handling the front office, providing administrative
support for current and potential clients and coordinating the
daily workflow of transaction requests
Coordinate inter departmental activities to ensure state of the art customer service
Support the Investor Center Sales Strategies by working with Branch Management and Investment Counselors
Design and present training content on sales techniques to ensure prospective customers needs are met

Confidential

Assisted with implementation of a new quality strategy and participated in a pilot where I gave presentations to various department managers and associates
Successfully completed Retail Account Management Systems Training which enabled me to promptly and efficiently process financial transactions through the use of learned systems that include DST, LF Banner,EnCorr , Windows, AWD, Microsoft Excel, TRAC and TA
Communicated with the shareholders via telephone and written correspondence to clarify the intent of their orders, assuring that their expectations were exceeded while adhering to company standards and legal guidelines
Minimized organization and shareholder legal and/or financial risk by performing random quality assurance of documentation, ensuring that all is in good order

Skills Microsoft Word, Excel, PowerPoint, Access, Outlook, Proficient in strategizing, Excellent problem solver, Analytic thinker

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