Program Manager Resume Profile

Executive Summary

Confidential has over 9 years of experience working in the IT industry in various domains such as Cable/ISP, Retail and Automotive.
He has worked as a Sr. Business Analyst for Fortune 500 clients and has helped them with Requirement analysis, Process re-design and Use Case creation. He has been engaged in all phases of the SDLC from project management to requirements gathering to design all the way up to testing.
He has also worked as a Systems Manager with hands-on experience in a Client/Server Billing Application as well as has worked as a Product/Service Manager for a VoIP service offering.

Skills Summary

SalesForce Certified Administrator Level 1
SalesForce Certified Developer Level 1
Engagement Manager Certified Capgemini Project Management Certification
Project Management, Business Requirements, Use Case Design
Business and Process Analysis
Cable Billing Systems Administrator WinCable by GLDS
VoIP Product and Service Management
Vendor Management Motorola, Pace, Linksys, Redback Networks, Telus, Zhone
Cisco Networking CCNA, CCNP, CCNT
Programming HTML, C, RDBMS

Key Roles

Sr. Business Analyst
Project Manager
Systems Manager
Lead Technical Analyst

Professional Experience

Sr. Business Analyst/Project Manager

Confidential

Reports to : Program Manager

Worked with clients and other internal and external stakeholders for business requirements gathering sessions using various iteration techniques in order to implement a critical Ford of Canada project. The project was delivered in eight months with a two phased approach. Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project. Also created other approach documents related to certain complex requirements.

Sr. Business Analyst

Confidential

Reports to : Associate Director

Worked with clients and other stakeholders for business requirements gathering sessions in order to implement a critical Web Integration project between Lowes.com and SVoC. Played the role of a lead BA on the project and created multiple artifacts such as BRD, BSD and Use Case documentation for the project. Also created other approach documents related to certain complex requirements.

Systems Manager

Confidential

Reports to : VP, Technical Operations

PRODUCT MANAGEMENT--- Worked in conjunction with various departments to launch the new VoIP service, right from the Proof of Concept all the way to launching the service in 6 months. Act as the Product Manager by taking complete ownership of all aspects of the product related to product features, integrations, partner collaborations etc.
APPLICATION MANAGEMENT--- Act as the Billing Systems Administrator along with its associated modules i.e. Addressable Controller and Automated Voice Response unit. Also created all the backend services and packages.
INVENTORY MANAGEMENT---Preparation, authorization, management, support, firmware installation and upgrades, purchasing and inventory control of digital terminals Motorola, Pace , VoIP ATA Linksys and Cable Modems Zhone

Lead Technical Analyst

Confidential

Reports to : Network Administrator

Support customers and installation technicians with network related issues by logging remotely in to switches Nortel Bay Stack, MRV, Cisco to check connection issues/status and provide with troubleshooting and resolution steps.
Monitoring the network and high usage customers and running weekly and monthly reports and creating appropriate policy of action depending on the issue.

Software Engineer

Confidential

Reports to : Project Manager

Worked on support projects involving Networking CCNA, CCNP, CCNT as well as Programming HTML, C, RDBMS, SDLC

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