SALES SUMMARY Award-Winning Sales Management and Account Management Professional: Innovative, high-energy, sales manager/account manager with a successful sales background that includes high quota achievement in Enterprise and Global accounts through leveraging consultative selling techniques and unsurpassed customer service. 
Dynamic, self driven individual who successfully performs and exceeds revenue goals. An excellent communicator, passionate account manager with sterling integrity and sense of urgency. Extraordinary ability to create Loyal Lifetime Customers.Vast sales management experience in Telecommunication, Wireless, Call Center Management and General Management. Professional mentor, effectively influencing and leading sales and service teams to success. Hire, train, motivate and coach B2B inside and outside sales teams to champion status.

• Over fifteen years professional sales and sales management experience with Pacific Bell, SBC, (AT&T).
• Nine years sales management experience with MCI/Verizon Business (SkyTel Division).

PROFESSIONAL EXPERIENCE

Confidential- San Diego, CA 2009-2012
Client Services Manager
Grow revenue through up selling business to business telecommunication products and services within existing accounts: Voice, data, MPLS, managed services, etc. Insure all accounts are in contract and renewed long term. Develop "Trusted Advisor" status with account base of approximately ninety mid-market accounts. Accommodate customers with the highest degree of professionalism and integrity. Saved numerous “at risk” accounts by positioning and demonstrating solid commitment to customer needs, via solution selling and ongoing contact. Create loyal partnerships through solid relationship building.

• Star performer, numerous awards and recognition for sales, retention and customer references.
• Manage, retain and grow single and multi location accounts. Assist Service Delivery.
• Attained Highest number of customer references within entire company.

Confidential- San Diego, CA 2000-2009
District Sales Manager WIRELESS
Manage 8-15 sales and support personnel. 10 million dollar revenue territory.
Specializing in sales of wireless data services. Acquire and service Fortune 1,000 companies, Public Sector, Global and National accounts. Hire, train, motivate and coordinate activities of nationwide Account Executives.Oversee funnel activity, sales cycle, implementation, on boarding, customer service, technical support, contract negotiations and customer relations. Direct participation in Account Executive sales prospecting activities utilizing consultative sales techniques and presenting to C-Level decision makers. Conduct weekly meetings with entire sales team to review and strategize , sales funnel, forecasting, prospecting, account retention. Coordinate and attend quarterly reviews with existing major customers. Conduct negotiations with potential and existing customers to grow revenue, acquire new business and retain existing accounts. Respond to RFP\'s/RFI\'s.

• Generated 6.0 million new annually revenue.
• Consistent top performers, nationwide.
• Number one in customer retention, nationwide.
• Acquired largest sale within the company in 2009, three million dollars.
• Led all regions in wireless sales and BES software, two consecutive years.
• Recognized for acquisition of most new customers several years running.
• Interacted daily with MCI/Verizon Business Vice Presidents, Directors and Sales Managers to strategize for revenue growth through sales of wireless data.
• Acquired wireless data contract with SAIC, largest revenue account over two years.
• Awarded numerous wireless contracts with fortune 500 companies.

Confidential, San Diego, CA (Various Positions Below) 1985-2000

Sales Manager-Call Center-Sales Training
Developed and delivered sales skills and product application training for large SBC call center. Coached and trained hundreds of Sales Representatives through a three week sales cycle course, “Winning With Sales and Service”, custom tailored for SBC by the Dale Carnegie Institute.

• Significant revenue growth within small business and consumer accounts through sales of product and feature upgrades.
• Students consistently exceeded revenue and service objectives.

Sales Manager/Project Manager – Alternate (Indirect) Channel Sales 
Created and managed sales programs statewide, for Pacific Bell Authorized Sales Agents to increase revenue through sales of Pacific Bell Network Services. Assisted small business principals with sales targets, product training, staffing, creating small call centers, compensation programs and marketing campaigns. Designed and implemented customer satisfaction surveys to insure regulatory mandates remained in check. Participated in monthly/quarterly agent forums. On-boarding process for of new Agents Var\'s and other partners.

• Exceeded revenue targets year over year.
• Key role on Pacific Bell leadership team to develop revenue growth strategies.
• Consistently received recognition status for outstanding agent performance.

Public Relations Manager/Community Relations - Volunteer Manager, External Affairs 
Managed hundreds of Pacific Bell Volunteers. Promoted Pacific Bell through volunteer activities and corporate donations throughout Southern California. Planned and coordinated fundraising activities for two to five hundred attendees. Attended community events on behalf of Pacific Bell. Significantly increased corporate recognition by raising awareness of Pacific Bell’s volunteer arm, “Telephone Pioneers of America”. Coordinated event planning for 200-500 attendees at recognition events.

• Managed annual donation budget of over one million dollars.
• Reported directly to Vice President of External Affairs.
• Saved 30 percent in annual volunteer spending budget.
• Increased community donation dollars by implementing progressive fundraising events.
• Facilitated Company Annual Giving Campaign.

Manager/Large Call Center 
Trained, coached, developed, motivated Service Representative teams within large Pacific Bell Call Center.
Facilitated direct mail campaigns and lead generation activities to increase small business and consumer revenue.

• Team building, consistently created top performing teams.
• Increased revenue month over month.
• Ongoing recognition for meeting/exceeding goals and objectives.
• Decreased regulatory complaints by 20 percent.
• Increased order and billing accuracy.

Education

• Completed Business and certification courses over (24) years includes:Sales Training
• Sales Management
• Performance Leadership
• Customer Service
• Regulatory
• Labor Relations
• Quality Management
• Benchmarking
• Budget and Finance
• Communications
• Quality Improvement
• Course Development
• Project Management
• Conflict Resolution
• Word/Excel/Power Point