Practice Manager Resume Profile

HIGHLIGHTS OF QUALIFICATIONS

CURRENT EMPLOYMENT EXPERIENCE

Confidential

Help Desk Representative Tier 1 Practice Manager

Responsibilities:

Provide phone and email support to Clients using HDS ticketing system
Provide log on support and diagnostics for Chartmaker Medical Suite Practice Manager Software
Diagnose and support dial up modem and internet billing issues
Support patient entry of demographics
Set up insurance billing for clients
Provide support for upgrading Chartmaker Medical Suite Software
Support charge entry in the Practice Manager program
Support payment entry in the Practice Manager program
Support Microsoft office 2003 and 2007
Support Crystal Reports for reporting purposes for clients
Use VNC remote desktop tool to support clients
Use Screen Connect remote desktop tool to support clients
Run queries against SQL databases.

Confidential

Help Desk Representative Tier 1

Responsibilities:

Provided phone and email support to users in the corporate office and in the field using ITSM ticketing system
Provided log on support and diagnostics for Citrix
Diagnosed and supported Cisco VPN log in issues
Set users account up on the company's Blackberry Enterprise Server
Support Blackberry smart phone devices
Support and diagnose Stars inventory and billing system
Send computer updates and software through Altiris
Provided first level support and password resets in the SAP inventory system
Support log in and connectivity for Oracle PeopleSoft
Support Microsoft office 2003 and 2007
Support Dell latitude E and D series laptops and Optiplex desktops
Used VNC remote desktop tool to support users in the field
Used Logmein rescue remote desktop tool to support users in the field if they were not on the corporate network.
Used Billport for cell phone management
Unlock users accounts using Active Directory
Monitor network connectivity through Orion and Megapath connections
Set up laptop and desktop computers to company standards using Altiris imaging software
Set up workstations for corporate employees
Install personal and network printers
Configure router settings for users in the field such as default gateway, dns settings, and subnet mask
Support Microsoft Windows XP service pack 3
Testing Microsoft Windows 7 in a corporate environment
Supply to end user credentials to access the corporate network and email.

Confidential

Help Desk Representative

Responsibilities:

Confidential

Technical Support Agent

Responsibilities: