Technology Management
Account Management ~ Program Management ~ Service Delivery ~ Compliance ~ MigrationsProven expertise spanning technical program management, management of outsourced Global IT teams, Business Continuity, data warehousing, Infrastructure, IT Risk, service delivery

Recent Accomplishments

Confidential

• Drive program management for new product initiatives, infrastructure architecture, migrations
• Define BCP, SOX processes for IT Operations teams
• Successful project management of IT infrastructure and data warehouse initiatives
• Improve operational efficiencies by 50% in critical Tier-1 trading environments

Confidential

• Reduced IT costs 10% every year during 70% annual environment growth by streamlining outsourcing / processes in a project manager role.
• Created technical program management framework for one of the largest Oracle RAC environments on the West Coast
• Led project team that improved both SLAs and Defect Reduction 15% by root cause analysis.
• Collaborated, and drove efforts with Infrastructure, audit compliance, BCM teams

Confidential

• Technical Project Manager for Oracle 11i implementation
• Slashed client monthly maintenance budget 40% by bringing Oracle ERP 11 system in-house from ASP, plus renegotiating preexisting vendor contracts and refining vendor selection process.
• Reduced client SOX and GLBA issues 50+% during 2nd annual audit by collaborating with SOX auditors to define and standardize internal processes.

Professional Experience

Confidential, San Jose, CA 2012 – Present
Program Manager, Cisco Systems

• Drive technical program management for data automation initiatives in ATS organization
• Lead resource and task management for Java, perl developers
• Initiate new data management, data governance, resource management, server rationalization (VMware), and service delivery engagements at other clients
• Execute proof-of-concept efforts with DW/BI tools such as Cloudera, Cognos, Talend
• Create, present business process optimization initiatives to C-Level executives

Confidential, San Francisco, CA 2008 – 2012
IT Engineering Group Manager – Services Group

• Lead technology project teams in defining the scope of BCP tasks, and governance tests
• Project Manager for annual IT compliance, Infrastructure efforts in collaboration with internal, external audit teams
• Initiate, and formulate Informatica upgrades, related Level 3 support efforts
• Drive program management for ITIL operational efficiencies, and global Level 3 support across an estate of 200 Oracle RAC nodes, ETL servers and 1200 Sybase Data servers
• Responsible for project management (Waterfall/Agile) in new emerging technologies such as SaaS, Cloud Technologies, DW Appliance Strategy(Netezza, Exadata), Hadoop, Oracle 11G upgrades
• Responsible for running technical SWAT initiatives to resolve performance issues for diverse critical production environments such as Oracle RAC, 11i ERP, and Sybase ASE/IQ.

Confidential, Pleasanton, CA 2006 – 2008 
Senior Technology Manager – Data Management and Governance

• Reported to SVP of Applications and Data Management, plan and manage annual outsourcing budget in excess of $3 million and capital (infrastructure) budget of $10+ million
• Provided technical program management, service delivery for three major Oracle RAC installations (70 TB and 5,000 connections), data center migrations, Oracle 11i ERP database support, and major data governance initiative for SOX, BASEL, GLBA, and PCI compliance
• Played senior PM role in Business Continuity Plans for critical systems across IT organizations
• Negotiated and maintained all vendor contracts and outsourcing programs involving database engineering and data warehouse initiatives for Accenture, CSC, and Oracle etc.,

Confidential, Sunnyvale, CA 2002 – 2006
Technical Architect – ERP and Database Architecture Group

• Reported directly to CIO during a long-term Oracle ERP implementation project at Sonicwall
• Defined and enforced regulatory compliance with database auditing SOX, and GLBA standards
• Developed and managed outsourced client IT programs including Oracle ERP 11i, and database infrastructure programs (data marts, data warehouse, data security, and SOX audit initiatives)
• Managed Oracle ERP 11i configuration and implementation project teams(Waterfall) of 6-15 full-time resources and consultants

Confidential, San Jose, CA 2000 – 2002 
IT Director – Business Applications

• Developed and managed program management execution of $2 million annual divisional budget.
• Hired, trained, and managed five global teams of 25-plus engineers (US & India) and was responsible for the implementation and support of SaaS applications such as Oracle ERP, Clarify, and BI Tools
• Collaborated with IT security, audit teams in defining scope for SAS, and BCP efforts
• Played customer advocacy, service delivery role for post-sales support for any escalations

Confidential, Sunnyvale, CA 1996 – 2000 
IT Director – Applications Engineering & Operations

• Created high-performance teams with lowest attrition rate company-wide.
• Served as Implementation Manager for initial Oracle ERP deployment (AIM methodology)

Confidential, Redwood Shores, CA 1992 – 1996 
Principal Consultant – Oracle Consulting Services

• Rapidly promoted to manage Oracle consulting and service delivery at client sites
• Increased architecture group revenue 25% for three consecutive quarters

Education

Master of Science (MS), Computer Science
SIX SIGMA GREENBELT Certified
Agile Scrum Master Certified
Project Management Professional (PMP) In Process

Technical Experience APPLICATIONS – Agile, Informatica, Oracle 11/11i, Oracle 10G/11G/RAC, SQL Server, Sybase IQ/ASE.