OBJECTIVE 
To contribute to the growth of a business utilizing my skills and experience as an Receptionist/ Administrative Assistant

SKILLS

• Excellent communication skills
• Friendly, trustworthy, organized and self-motivated
• Provide timely management of individual questions and concerns
• Function as liaison between insurance company client to maximize benefits and accelerate payment
• Experienced with accounts receivable, collections, scheduling and billing
• Any office skills as needed: multi-phone lines, word processing and challenging special office projects
• Microsoft Word Excel Window 10-key Typing 65wpm Facsimile Scanner

WORK EXPERIENCE

Confidential, ST. JOSEPH, MICHIGAN
House Keeper: 3/09 to present
Cleaning homes, dusting, cleaning out cabinets, ovens, refrigerators bathrooms, windows, vacuuming, sweeping, mopping, bleaching of mold and all necessary areas- basic home cleaning

Confidential, ANDERSON INDIANA
Administrative Assistant: 11/07 to 3/08
Answered phones, took messages, and greeted clients. Also prepared invoices for auction, handled over the counter monies, made files for new clients, made copies, filed, and prepared spreadsheets for office manager. Also did office errands.

Confidential, WALNUT CREEK 
Credit Services Administrator: 4/07 to 11/07

• Receptionist, greet and direct clients, delivery agents, and vendors
• Handle personal and financial matters for President including: appointment scheduling, make flight and hotel arrangement for meetings with clients, outside of the office. Maintain calendars, payment of bills, Create spreadsheets as requested for billing, invoicing, and other
• Order supplies, photocopy, faxes, receive and distribute mail and send out packages via FedEx, UPS, or regular mail. Type correspondence and other documents
• Filing

Confidential, WALNUT CREEK, CA
For the Investment Management & Trust Services Department:
Marketing Coordinator 9/04 – 4/17/07

• Called vendors and scheduled lunch meetings for TMB presentations
• Created letters for Vice President and sent to prospects
• Mailed out over 2,000 monthly news letters
• Mailed out over 2,000 invitations to customers Attorneys, and CPAs
• Ordered office supplies as needed
• Responsible for all in coming phone calls, and directed to appropriate party
• Created invitations for all IMT Luncheons
• Maintain the IMT marketing database. Add, changes and deletes appropriate records
• Assist in accounts payable management. Processes the estimates for each marketing event, marketing documents, etc. reconcile invoices for work in progress

Confidential, WALNUT CREEK, CA
Corporate Banking Assistant
For the Corporate Banking office: 7/04 – 9/04

• Receptionist, greet and direct customers and vendors to appropriate party
• Responsible for in coming and out going packages via CA Overnight, FedEx and UPS
• Responsible for invoices for CA Overnight
• Screen & direct incoming calls to the appropriate party
• Update birthday list and phone list
• Reserve conference room for appointed personnel
• Update calendar for employee vacations and meetings
• Miscellaneous administrative duties as requested
• Prepare wire forms for customers
• File as needed
• Give account balance information to customers as requested
• Process deposits, loan payments and other miscellaneous tickets
• Responsible for out going and incoming mail
• Responsible for Credit References and stop payments

Confidential, WALNUT CREEK, CA
Administrative Assistant: 10/02-7/04

• Handled personal and financial matters for President including: confidential correspondence, client contact, appointment scheduling, maintain calendars, payment of bills and reconciliation of bank accounts and credit card statements
• Created spreadsheets as requested for billing, invoicing, and other
• Creating of and responsible for monthly productivity by period report, weekly courier packages, and custom forms on money sent to international locations, copy and sending financial statements to clients and international locations.
• Administrative duties including organizing and maintaining Attorney/Client privilege files and overseas investment files, ordering of supplies, photocopy, faxes, bank deposits, receiving and distribution of mail and sending out packages via FedEx, UPS, or regular mail

Confidential, WALNUT CREEK, CA 
Receptionist/ Administrative Assistant: 10/00- 10/02

• Receptionist, screening and directing calls for main firm and 2 associated companies
• Typing correspondence and other documents
• Filing
• Distribution of mail
• Responsible for ordering of supplies
• Greeting Clients
• Made appointments
• Made copies of documents for tax preparation
• Assembled Tax Returns for Tax Prepares and mailed to appropriate party

Confidential, FREMONT, CA
Receptionist/ Hygiene Coordinator: 7/00 – 10/00 
Strictly worked with the hygiene schedule, billing and greeting patients

Confidential, FREMONT, CA 
Head Receptionist: 5/97-6/00

• Responsibilities included: interviewing, hiring of new employees, and training.
• Prepared spreadsheets, for employee vacation, sick days, and any others as requested
• Observed front office employees making sure responsibilities were being met and covering for anyone who called in sick reported to the office manager if there were any conflicts
• Called for benefits, eligibility and confirmed appointments
• Responsible for filling schedule and meeting certain production goals
• Responsible for checking in new clients and making sure all documents are signed
• Went over treatment schedule with clients and made payment schedules

VOLUNTEERED FOR:

• Score for Kids- Check in, served food/beverages, set up/ clean up for Events
• Lindsay Wild Life Museum- On the board of Special Events Committee, Chaperone for Youth Group
• Tim Hudson Fund Raiser- Helped set up/ cleanup for Events
• AKA Events- Helped check in & collected monies
• Joshua Rescue Foundation- Worked with the elder and birds
• Operation Shoe Box- prepared shoeboxes going to soldiers in Iraq, administrative, handled incoming monies, made deposits to an account created for the soldiers & sent Thank you cards