Field Trainer Resume Profile

CAREER SUMMARY

Trainer, Recruiter, Curriculum Development, Team Leader, Front Line Supervisor, Quality Coordinator, Team Player. Background in Human Resources, Employment Law, Healthcare Insurance, and Personal Injury Liability and crisis intervention. Effective in handling complex projects, drafting and interpreting legal documents, forging effective internal and external relationships. An innovative self-starter. Strength lies in interpretation and implementation of corporate policies, contracts, and anticipating impact and trends. Effective communicator.

PROFESSIONAL EXPERIENCE

Confidential

Sexual Assault Services Coordinator

Responsible for coordinating sexual assault services through the state. Developed training curricula for sexual assault specialists and community/system based providers. Increased public awareness by speaking at civic organizations, church groups, and schools. Recruited and managed volunteers. Cultivated ongoing, sustainable partnerships/working relationships with academic institutions, businesses and local agencies to facilitate recruitment of volunteers. Coordinates rape crisis services between local victims' service agencies, community based advocates, hospital SANE programs, local law enforcement, and the Delaware Attorney General's offices. Appointed by DE Governor to VAWA Implementation Committee.

Confidential

Orthopedics/Rehabilitation and Oncology Service Lines, Department Coordinator, 2004-2010

Worked as Administrative Coordinator for two Service Lines with Bayhealth. Took and distributed minutes, acted as proxy for Directors in meetings when necessary. Maintained schedules, made travel arrangements, created, maintained, and presented statistical results for department scorecard.

Nursing Administration

Confidential

Various administrative duties for Clinical Directors. Handled all Personnel Action Requests, Seminar Request, Performance Evaluations and Counseling documents. Made travel arrangements, chaired meetings, and functioned as timekeeper for Nursing Administration and float pool personnel. Provides coverage for staff scheduler and Department Coordinator

Confidential

Quality Training Manager

Managed analysts and trainers. Developed curriculum for new hires existing staff. Conducted training assessments and delivered training sessions for service center of 380 employees.

Field Trainer

Lead trainer for ACAS claim processing training for NY Life Integration site in Castle Island Ireland. Delivered multiple training classes. Developed customized training to address integration issues for Irish executives.

Member Service Representative

Expertly multi-tasked to resolve high volumes of member, provider, and plan sponsor calls and correspondence.

Confidential

Life Annuities Benefit Examiner - Interpreted legal contracts to facilitate negotiation of settlements. Authored and administered quality assurance program to improve consistency and customer satisfaction.

Life Annuities Senior Clerk

Identified ways to increase productivity, linked reports for multiple sites reduced overpayments by 30 .

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