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INformation technology professional

EXECUTIVE SUMMARY

Dedicated, assertive and high performing Production Support Analyst credited with combining strong analytical and problem solving skills to deliver substantial customer satisfaction in fast paced financial industry.

PROFILE

Dynamic record of top performance in a service-based industry proven track record of performance
30 years of strong work ethic and excellent analytical, organizational, strategic and critical thinking skills as well as proven ability to work in dynamic, flexible, matrix environment

CORE COMPETENCIES/SKILLS

Bilingual
IBM Utilities
CHANGEMAN and INFOMAN
JCL
Territory Development Management
Cataloged Procedures
FDR/ABR
HSM
MVS
JES2
DFDSS ADRDSSU
CA1 Tape Management System
FTP
CICS
NDM
VSAM Assist
PDSMAN
DASD File Allocation
OPC/CA7 Scheduler
DB2
CA11 Auto Restart
ABEND Interpretation Troubleshooting
DFRMM Tape Management System

RECENT EMPLOYMENT EXPERIENCE

Confidential

Monitored Performance and successful completion of overnight batch processing at the Command Center with detailed review of all QI indicators.
Partnered with Command Center and all Support teams to investigate and troubleshoot production and software outages on IBM Mainframe LPARS.
Provided Timely and efficient problem solving skills during major crisis situations.
Reviewed all production outages in conjunction with Application Support in order to initiate permanent problem solutions.
Communicated directly with outside customers to track late or incomplete money transmissions.
Monitored all inbound/outbound file transmissions via FTP/NDM.
Applied JCL modifications to failed batch/online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer. Also implement JCL/PROC changes into production upon user request
Overrode space allocation to datasets if they failed with either an SB37, SD37, SE37 or S837
Submitted ADHOC user requests via OPC/CA7 SCHEDULER
Handled inbound calls pertaining to transmission issues, including data issues within files and late or missing files.
Coordinated cutoff activity with the sites and third party vendor s to ensure that file deadlines are met.
Provided updates and status reports to team and management on a daily issues encountered
Opened/Updated INFOMAN incident tickets generated for any batch/software issues
Escalated and DB2/CICS issues that cannot be resolved Production Support to the DBA/CICS group.

PREVIOUS EMPLOYMENT EXPERIENCE

Confidential

Ensured that all batch workloads successfully ran to completion without any delay or errors.

Confidential

Monitored and Controlled Computer Operations Workflow

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