Technical Summary

• Over 7 years experience in systems/network administration.
• Regional IT Manager for a team supporting a 700 node WAN for a multi-state line of business.
• Systems support of Windows-based, client networks - including Windows 2000/2003 Active Directory domain, Microsoft Exchange 2000/2003 Server, Windows-based FAX and Imaging Server FACSys , proprietary Agency Management Systems. Responsibilities included:
• Managing help desk to support business technology needs, including:
• Supporting AVAYA and CISCO VOIP solutions
• Disaster Recovery utilizing Backup Exec v. 9/10
• Managing life-cycle of technology resources, from build, deployment, upgrade through reclamation.
• Migration planning and execution, including:
• Windows NT 4.0 to Windows 2000 Server
• Microsoft Exchange 5.5 to Microsoft Exchange 2000
• Client OS upgrades: Win98 to Windows 2000/Windows 2000 to XP
• Productivity application upgrades: MS Office 2000 to 2003/2003 to 2007.
• Installation and maintenance of a workstation imaging process utilizing Symantec Ghost Server.
• Installation, maintenance and support of Blackberry Enterprise Server v. 3.5-4.0.
• Installation and maintenance of Microsoft SUS, with subsequent upgrade to WSUS.
• Systems support maintaining Windows-based, 50-node network - including Windows 2000 Active Directory domain, Microsoft Exchange 2000 E-Mail Server, Windows-based FAX and Imaging Server, proprietary insurance agency management system. Responsibilities included:
• Mapped migration path and executed the following upgrades:
• Windows NT 4.0 to Windows 2000 Server.
• Microsoft Exchange 5.5 to Microsoft Exchange 2000.
• Windows 98 to Windows 2000 migration of client workstations.
• Managed proprietary SQL Server-based agency application.
• Developed and implemented network usage and security policies.

Professional experience

Confidential

Business Analyst/Application Specialist/Business System Support

• Assisted in implementation and support of association management system, netFORUM 2010. Managed User Acceptance Testing and coordinated migration tasks during the project to upgrade from netFORUM 2.0. In the process of upgrade and implementation:
• As application specialist, provided end-user support for netFORUM
• Helped define components of User Acceptance Testing and, in partnership with the ACS business units, executed test plans that ensured consistent functionality between v2.0 and v2010
• Partnered with various project managers in 3 enhancement projects as application specialist/analyst/tester
• Updated SOP's for, and in cooperation with, the various business units that comprised the netFORUM user base.
• Provided support for the SharePoint-based Work Request System WRS used by netFORUM users:
• Modified/updated site, page and list settings where required
• Tested workflow and alerts to ensure the requests entered into the system followed the expected process and met business requirements for functionality.
• Developed training material for ACS staff and conducting training for netFORUM users and business unit managers

Confidential

IT Web Services Administrator

• Assisted in implementation and support of new Agency Management System netFORUM and launch of new institute website based on Microsoft SharePoint Server 2007. In the process of design, data migration and implementation:
• Ensured project requirements, such as custom reports and configurations, were clearly defined and prioritized for completion
• Developed and modified the chapter site template, in cooperation with vendor, and subsequently created the 54 chapter sub-sites
• Developed and standardized SOP's for various departments in close cooperation with vendor partner AVECTRA
• Developed training material for Institute staff and members, and conducting training for Chapter Leaders and Administrators.
• Assisted Web Content Manager in site maintenance duties, including page enhancements and content update.
• Provided technology support and systems training for the Institute employees and nearly 7000 members.
• Supported Windows Server 2003/XP/SharePoint Server 2007 environment.
• Managed desktop and laptop support, utilizing Acronis Image Desktop and Server for imaging and configuration.

Confidential

• As technical project lead for 200K Kronos Workforce migration project, provided application configuration, hardware configuration Kronos Workforce 5.2 server and models 460/480/4500 timekeeping devices , and technical support for migration of approx 18K employees to single, scalable, enterprise timekeeping system. Responsibilities included but were not LF limited to:
• Defining requirements for 12 distinct lines-of-business approx. 18K employees for use and management of application, including design of unique components such as security profiles, pay rules, work-shift rules, and time reporting requirements
• Partnering with senior management in each line of business to ensure project requirements and standards were clearly communicated, acting as a point-of-contact throughout each phase of the migration
• Modifying/creating import and export Workforce Connect data interfaces between Kronos and payroll application worked with Lawson developers to ensure seamless integration of data between Kronos and Lawson payroll application
• Partnering with line-of-business IT teams to ensure successful deployment of timekeeping devices
• Developing User Acceptance Test templates to ensure that business and state requirements were met
• Training off-shore resources to perform application testing and develop necessary knowledge capture documents for process.
• Created and provided training material and conducted on-line demonstrations of application features and benefits.
• Effectively partnered with field corporate HR/ Payroll teams during UAT and go-live, providing training, support and consistent communication to ensure successful transition.
• Provided support and training to corporate teams responsible for help desk support and hardware service.

Confidential

• Led IT team supporting Northeast region - 6 states with 20 locations.
• Regional lead in corporate projects to migrate applications from local to enterprise infrastructure, such as e-mail MSFT Exchange and blackberry BES .
• Managed allocation of IT resources necessary for such tasks as: branch relocations, new site turn-ups, business re-organizations.
• Proposed and implemented new help desk procedures that streamlined support for regional employees and improved efficiency of maintenance and replacement of business technology assets.

Confidential

• Installed and/or upgraded key infrastructure servers: Exchange mail server, Blackberry Enterprise Server, Software Update Server SUS , domain print server.
• Proposed and implemented improvements to existing IT processes such as implementing and enforcing network security and data retention and security in compliance with requirements of Sarbanes-Oxley and to existing support and administration processes.

Confidential

Manager, Information Systems

• Responsible for managing agency's automation resources, including Windows 2000 Active Directory, Exchange 2000, FACSys Fax Server, AMS SQL-based, Insurance Agency Application server.
• Responsible for providing end-user support and training.

Confidential

E-Benefits Administrator

Responsible for promoting, presenting and implementing a web-based, HR and benefits administration application.