General IT support Resume Profile

Candidate Resume:

Overview

20 years experience assessing, planning, executing, and managing Internet technology and telecommunications systems for diverse mix of commercial, non-profit and municipal entities.
Multi-layer, 30-year job experience from wiring to designing to troubleshooting to managing networks, systems, and staff.
Vast experience building, maintaining and integrating complex and varied telecommunication, IS and IT systems.
Veteran at accessing needs, developing cost-effective, long-range technology plans and budgets, and implementation of them, including acquisition, installation of hardware, integration of existing systems, negotiating contracts, management of vendors, training and supervision of staff, and servicing large customer base.
Depth of real-world experience in network and data security and knowledgeable about best practices and acceptable use policies.
Exceptionally well-informed about emerging technology options.

Work History

Confidential Website development. Currently working with the staff to take a legacy website and move it to a content management system, using drupal. Over the years, the city of Takoma Park's web site has grown large, cumbersome, and hard to navigate. To publish current content, many of the cities agencies have all but abandoned the city site and now have blogs, mailings lists, and have created sites outside the city site. My charge is to bring together all of this disparate content.

Confidential Website maintenance development general IT support CiviCRM and drupal support hosting services.

Confidential

Customer is a job site for former military looking for work in the civilian sector. I co-ordinate with employers, handling technical issues and serve as the Systems Administrator for the site. This company has classified jobs as well as tens of thousands LF of resumes of job seekers with sensitive information. I have made this site secure and troubleshoot, fix, and report break in attempts. Some of this is by working with the programmer to fix the code sometimes it involves tracing logs to LF pinpoint the attempts and report them to the proper authorities.

I was originally hired to troubleshoot and maintain the java based web application. The site was crashing and the company was losing employer customers because of the problems. I found many issues with the site, including security problems, broken code and backups L F not being done properly. I fixed many of the chronic issues, setup a new backup server, tightened security, and performed upgrades to the server to stabilize the site.
I have worked with the programmer to develop a new web application, based in ruby. And I developed the servers using Amazon EC2 S3 cloud computing, saving the company the expense of acquisition, installation, and maintenance of servers for the project. This application server has been in place for 3 years with very few issues but normal updating and security monitoring.

Confidential

General IT support.

Confidential

Develop ed CMS/CRM hosting services.

Confidential

General IT support. Setup the new office space, built the LAN and installed network server.

Recent Customers:

Confidential

General IT support hosting services built Open Filer NAS and backup solution to Amazon S3.

Confidential

General IT support for MS Windows network, including an Exchange server and Windows file server.

Confidential

Website and database development for a candidate for Sheriff of Prince Georges County.

Confidential

General IT support. Maintaining and troubleshooting office computers, network server, and printers.

Confidential

Director of Technology IT Director for 15,000-account, regional Internet service provider. CrossLink provided dial, DSL, T1, web hosting and development, co-location, email, and domain hosting services. I had overall responsibility for the technical needs of a 2M company, including the supervision, training, hiring and firing of a 10 person network, systems, support, and provisioning staff.
I succeeded in my job was to take a company from the verge of insolvency back to profitability. The legacy systems were failing and the company was losing customers as outages and spam mounted.
I developed a spam/virus filtering system. I re-engineered the network, cutting costs in half and improving the quality of service. I retired old servers and replaced them with newer technology, adding a web interface to the Linux hosting accounts. I added Windows 2003 Servers to keep up with the demands of our Windows hosted accounts.
As dial-up became less of our income, I coordinated the staff to find new revenue streams, including on site support, becoming a DSL and T1 service reseller, taking over L F our backbone internet connection site to provide co-location, re-engineered our broadband network to convert dial customers, frame T1 customers to ATM, and training staff in web development staff to provide turn-key content management and L F shopping cart sites.

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