Summary of Qualifications 
Extensive and diverse experience as a hands-on IT professional in manufacturing and retail sectors. Effective in a lead role, as a team player and as an independent contributor. Responsive in supporting business partners with technical expertise and strategic solutions that exceed expectations. Organized, thorough and results oriented. Maintain high standards in the delivery of services. Interact with end users at all levels to define and assess needs and provide leadership for developing viable solutions. Foster an atmosphere of growth, teamwork and a commitment to excellence. 

Education

• MBA (Master of Business Administration)
• BBA (Bachelor of Business Administration)

Major Technology Platform

• ERP: Made2Manage & Shop Floor Manager, Visual Manufacturing
• CRM: Microsoft Dynamics, SageCRM
• Microsoft Office Enterprise Suite (2007/2003/2000)
• DB/Reporting: SQL Server 2008- 2000 including Management Studio; SAP Crystal Reports and Server
• OS: Windows Server 2008-2003-2000-NT including Active Directory; Windows 7/XP
• Virtualization: Citrix XenApp, XenServers, Netscaler and VPN; SonicWall
• Storage: NetApp iSCSI SAN, QNAP NAS & ARCA back-up and recovery
• Document Management: SuiteFactory SuiteDocs
• Remote support: LogMeIn

Experience

Director of Information Technology – Confidential, 2001 - 2012

• Hands-on manager responsible for the technology, business systems and infrastructure that supported enterprise-wide initiatives and the flow of information as well as serving as a key contributor in formulating, achieving, and accelerating strategic goals.
• Provided genuine business value through leadership, support and deliverables to earn a reputation for exceptional service without exception and demonstrated adaptability.
• Worked closely with management team to insure alignment with company objectives. Evolved role to be a leader in technology as well as a business strategist and agent of change for influencing and helping to successfully cultivate transformation.
• Insured that information and service requests were completed timely, accurately and within budget.
• Successfully orchestrated the selection, negotiation to purchase, and on-time implementation of a new ERP system, Made2Manage. Managed many projects to greatly enhance usability and reporting capabilities. Strengthened partnership with vendor and appointed to support advisory board. Recognized by vendor for best use of product at national user conference.
• Implemented major customizations within ERP to accommodate requirements for sales and operations including use of a product configurator for BOM and router selection, quote/sales order pricing, markups and surcharges, ability to adjust production floor resources, and extensive tracking of custom data and customer requirements. Increased on-time delivery from 88 to 98% and improved overall efficiency, supporting an increase in production in excess of 20% without additional staff.
• Improved job labor tracking and visibility through the implementation and use of Shop Floor Manager.
• Increased the volume, accuracy and timeliness of information and key metrics available to decision-makers, resulting in better-informed and more accurate decisions.
• Utilized Crystal Reports and Server to develop and automate extensive and comprehensive reporting improving business analytics for sales, operations, supply chain and finance. Continually added to reporting portfolio with expanded data capture in critical areas such as bookings and sales, job scheduling, material usage, quote hit ratio and pricing, and product group analysis.
• Developed reporting mechanism to provide traceability of finished goods back to raw material usage.
• Implemented network-based scanning and repository. Integrated attachment of customer PO’s to sales orders in ERP to reduce errors and eliminate search time.
• Created document archiving and imaging solution for handling of material certifications and automated generation of shipping documents to achieve 25% labor savings, reduce lead time and end of day bottlenecks. Further enhanced process for labeling of product shipments to meet specific customer requirements and provide significant packing labor savings.
• Directed efforts to commence full use of ERP financials.
• Served in a lead role furthering the application of lean management and continuous improvement.
• Facilitator of several value stream mapping and future state kaizen initiatives from quote to cash. Designed and developed viable solutions to streamline processes and eliminate non-value added time.
• Led efforts to establish an order processing cell to revamp job order creation and releases, reducing lead time from order approval to production floor delivery from 3 days to 1 day.
• Active participant in sales, production and inventory process. Automated product group and value stream analysis used to set production plans and hours.
• Completed requirements in support of establishment of second shift and additional business unit.
• Fully revamped internal file sharing greatly improving data accessibility and achieving disk savings.
• Planned CRM roll-out and commenced efforts to fully integrate with ERP.
• Focused on future-proofing the technology investment by upgrading the infrastructure and ERP system to provide continued stability, reliability and support for growth. Major initiatives were successfully completed on-time as planned and without any disruption or downtime.
• Provided an infrastructure that was secure, always accessible, and readily available.
• Migrated to Citrix, allowing for standardized end-user platform, improving performance and support.
• Replaced all mission-critical hardware and software with a virtualized server solution, allowing for the consolidation of servers and more efficient use of IT resources. Upgrade resulted in further lead time reductions for customers and a more optimal end-user experience. Managed and coordinated project requirements, execution and implementation with a technology solution group engaged as a partner.
• Authored and implemented IT vision and computing & communications acceptable use policy.
• Instituted use of shared calendars and task lists to facilitate improved collaboration efforts.
• Upgraded communications bandwidth to keep pace with increasing usage.
• Separated multi-site facility into distinct fully independent IT entities and state-of-the-art data centers.

Prior Positions

• Director of Information Systems – Confidential.
• Director of Information Systems - Confidential.
• Manager of Information Services - Confidential.
• Manager of Systems - Confidential
• Senior Systems Analyst - Project Leader - Acushnet Co., Titliest Golf Division
• Business Systems Analyst - Knapp Shoes
• Materials Management Analyst - Honeywell Information Systems