Delete This

Core Competencies:

Strong working knowledge of Layer 3 protocols: RIP2, OSPF, EIGRP, BGP and HSRP
Strong working knowledge of Layer 2 3 switching, 802.1d spanning-tree, VLANs and trunking
Experienced in network protocols, routing protocols, voice, video and wireless
Experience in leading cross functional teams for fast-paced as well as complex projects

Technical Proficiencies:

Hardware: Cisco, HP, Juniper, Netgear, Routers and Switches, Aruba controllers and Access Points
Software: Windows 2003, Cisco, IBM Blade Manager, Riverbed, vSphere client and SharePoint
Tools: Remedy, InfoBlox, Netcool, AppBoard, Cisco Works, Lotus Notes and Remedy

Experience:

Confidential

Installation troubleshooting, preventative maintenance, and service for Windows 2003 and 2008 Server
Installation, maintenance and security hardening of Cisco Routers and switches
CUCM move adds, changes, VOIP phone deployment
LAN and WLAN enterprise systems configuration and troubleshooting
Documenting and applying best practice configuration to servers and infrastructure equipment
Develop and update documentation such as MOP, DDD and SOW

Confidential

Daily monitoring and response to Netcool alerts, manage DNS entries in InfoBlox, utilizing Remedy ARS to track all incidents and changes, investigate Switch, Routers and load balancers events
Weekly VLAN changes, configure Spanning-tree, VTP and ensure security of all switches and routers
Investigate/troubleshoot bandwidth issues, rogue devices, protocol errors and UPS performance
Communicate as a liaison between product vendors and operational groups VOIP, UNIX and Wintel
Provisioning, verify connectivity and monitoring of wireless networks controllers, Access Points and clients

Confidential

Managing incidents, service requests, system resources, access and privileges US Courts IPT program
Troubleshooting all Cisco IPT supported components including phones, accessories, voice mail, auto attendants and directory access.
Monitoring for 911 alerts, Malicious calls, and network infrastructure changes

Confidential

NOC support for monitoring and maintenance of IP Voice, Collaboration and Converged Data systems
Managing service requests, system resources, access and privileges for government VOIP network
Tier 3 support of Cisco/Avaya/Nortel Conferencing, Collaboration and Work at home solutions
Documenting changes and troubleshooting steps to ensure efficiency and meeting SLA's

Confidential

Certification and Accreditation of the United States Patents and Trademarks information systems
Providing best practice guidance and ensuring that the information systems comply with security requirements established by managing federal authorities FISMA, OMB and NIST 800
Developing and updating SSP Secure System Plans and POA Ms Plans of Action and Milestones
Evaluate Standard Operational Procedures to determine if security monitoring practices consistently follows documented procedures and guidelines related to monitoring systems and platforms

Confidential

Developing the knowledge base, detail design and Standard Operating procedure SOP documentation
Maintaining 40 Nortel Networks PC client servers for a 10,000 user system
POC for Nortel Networks PC client Web Collaboration and Conferencing
Training and mentoring USPTO Advance Problem team, Service Desk Tier I and Tier II Technicians

Confidential

Worked with customers and ISP s to ensure best Voice quality for business class solutions
Implementing best practice procedures as well as creating troubleshooting and training documentation
Remote access configuration of business VOIP products configuring SIP and RTP port based QoS
Support and managing of Call Flow - ACD queuing system, IVR Call Tree functions
Configuration of Cisco, Linksys, ATA s , Polycom and Astra VOIP phones

Confidential

Developed the new training, analyzing and resolution guidelines for customer service and IT support
Subject matter expert on products, services and best practice procedures
Educate new hire employees, general staff and management on products, services and hardware

Confidential

Sales, service and maintenance of all broadband cable communication products and service
Configuring Customer Equipment for optimal performance with Cable Broadband Services
Installation of Cable broadband modems, SOHO routers and phone networks
Installation and maintenance of multi-media systems and wireless network security WEP/WPA/WPA2