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Skills:

General Office, File Clerk, Mailroom, Typing, Data Entry, Medical Data Entry, Medicare claims follow up, End User Training and Support, Billing Analyst, Business Analyst, B2B sales, CDL A

Demonstrated management skills including prioritizing projects and staff goals, training and meeting with users to determine deliverables and evaluate progress

Proven analytical skills including decomposing high-level information into details, abstracting up from low-level information to general understanding, and distinguishing user requests from underlying needs

Elicitation experience using multiple methods such as interviews, site visits, use case modeling, entity relationship, workflow, and process flow diagrams

Experience implementing business process improvements across all levels of organizations and increasing user buy-in to technical solutions

General Business knowledge including customer service orientation, basic sales skills, end user empathy, coordinating, mentoring and leadership experience

Technical Skills:

Kofax eRoom Documentum McLaren MS Office Visual Paradigm Adobe Captivate Visio SDLC Waterfall Methodology UML/Use Cases User Acceptance Testing UAT Documentation Technical, Functional, and Training Oracle - ViewLogic Windows XP, Vista, NT Oracle PowerBuilder MS Access WS FTP HTML PHP Lotus Notes ICOMS Back Office ACSRt UNIX DB2 COBOL SQL SST FDT Tally/Rally BOSS SERVO FrontPage - Sefas

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