Training Manager Resume Profile

Senior Software Trainer

Skills

Technical Skills	Experience	Last Used	Expertise
Training experience	5 Years	2014	2 - Proficient
Knowledge of ASPEN SIS is a plus	1 Years	2014	1 - Basic
Familiarity with help desk ticket tracking systems Remedy, HEAT, etc.	4 Years	2014	2 - Proficient
Customer service experience, communication, interpersonal skills with emphasis on providing high quality customer service in a team environment	8 Years	2014	2 - Proficient
Must have a wide range of skills and knowledge in computer software	5 Years	2014	2 - Proficient
Previous exposure t or experience in the education sector	1 Years	2014	2 - Proficient

Employment History:

Confidential

Responsibilities:

Serve as Lead IT instructor in a dynamic and fast-paced 24/7 operations center which serves as the federal focal point for public health and medical emergency response operations.
Design and administer an emergency/disaster preparedness training course that enables personnel t effectively respond t major emergencies and disastersusing Adobe Captivate.
Assess the need for and develop job aids, content/script/layout/voice-to-text, learning activities and quizzes for LMS and non-LMS environment.
Deliver training in classrooms setting and via the Internet using remote application tools.
Used Tracking System like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
Schedule and conduct training for new hires.
Provided high quality customer service in a team environment.
Converted PowerPoint training presentations, t online courses t be completed by staff in multiple locationsfor Watch Officers and users:
Introduction, Intermediate Advanced WebEOC
Send Word Now
SharePoint 2010 Power Users
Outlook Mail and Webmail
Plan, develop, manage, execute, and evaluates assigned national level training programs utilizing current instructional design practices.

Confidential

Training Manager

Responsibilities:

Conducted formal classroom training for Marine Corps specific applications MCATS, DMS, MS Office 2003/2007 Word, PowerPoint, Excel, Access, Outlook, FrontPage introduction, intermediate and advanced.
Managed 3 instructors in different locations providing support t instructors through mentoring, observation, and feedback.
Provided daily management and oversight of instructors, responsible for task completion within the scope of the task design.
Managed monthly training calendar, including scheduling standard monthly classes and supplementary training courses.
Classroom readiness/maintenance for multiple locations.
Provided high quality customer service in a team environment.
Implemented Windows NT Office 2000/2003 rollout.
Designed Departmental Access Databases.
Conducted mandatory monthly technical classes for all departmental Information Systems Coordinators ISC's and ensure all ISC's are certified prior t obtaining networking access for HQMC help desk.
Maintained student registration database utilizing Dominos Lotus Notes.
Report, assess, document, and track project requirements.

Confidential

Human Resources Trainer

Responsibilities:

Processed new seasonal hires that include interviewing, hiring, assigning employee numbers, scheduling pre-employment physicals, background and reference checks, verification of education and credentials/licensures.
Coordinates and facilitates new hire orientation and training.
Recruited candidates for various department positions and ensure that the application process meets standards.
Verify identification and the authorization t work in the United States for new employees, requisition employees, and rehires.
Screened resumes and applications and conduct preliminary interviews for sales associates t identify qualified applicants.
Served as the point of contact for all personnel employee matters and provide guidance t associates.
Communicate with executives and management t gather and convey relevant information t associates.
Recruit candidates for various department positions and ensure that the application process meets standards.