Leadership Resume Profile

Summary of qualifications

Superior teamwork ability.
Able to make difficult decisions in stressful situations
Extremely proficient at using Windows 7, Server, Vista, Office, and Professional Operating Systems.
Extremely proficient at Microsoft Word, Excel, Spreadsheet, SharePoint and Visio.
Working knowledge of VMware
Actively increasing experience using Unix Fedora, Red Hat and Solaris.

Experience

Confidential

Supervised over 10 million dollars of highly sensitive equipment.
Installed and repaired over 500 computers, printers, cell phones and radios.
Expertly tested, updated and diagnosed over 500 computers, printers, cell phones, modems, and radios.
Expertly analyzed personal complaints of slow system, bugs, or various problems submitted through dedicated email service portal.
Effectively handled over 8000 calls a week with a group of 8.
Analyzed and solved software and hardware related problems.
2 years experience using Kerberos to verify unsuccessful logins and access to files.
2 years experience installing and repairing forests, domains, and security policies through Active Directory.
1 year experience designing and implementing AD hierarchy models.
Supervisor of un-installing servers, switches, desktops, laptops, etc for ship overhaul period in Newport News, VA.
Expertly created quarterly Network Security training for ships personal.
Held titles of Work Center Supervisor, Training Petty Officer and Repair Petty Officer.
Effectively scheduled over100 PMS checks a week efforts led to distinguished Navy Achievement Medal in 2009.

Leadership

Three years of experience providing leadership, instruction, and supervision of 20 personal-- efforts resulted in a 30 decrease in staff turnover and tardiness.
Supervised a crew of 20 operations, including shift turnover, evaluation, and discipline-- efforts led to a division high number of promotions, and a 10 decrease in staff turnover.

Confidential

Volunteered at Doctors Hospital West as patient aid.