Technical Support Resume Profile

Confidential

Provided Enterprise Technical Support for Kelly Inc. employees and candidates in various applications, MS Windows, Microsoft, Kelly applications, networking/wireless/lan/wan, mobile, java, citix/vpn, lotus, remote assistance, etc. as Microsoft Certified Professional and Dell Inc. Certified Technician
Above average ACW times, above average first call resolution, above average CSAT scores, etc.
Supported mobile devices, Microsoft applications, business applications, business processes, etc.
Complimented as asset to the team and organization by supervisors, various department heads, customers, and future candidates
Team player, worked well with cross departments on transfer calls and resolutions, willingness to assist, willingness to provide accept feedback, respected by teammates, worked well with team, worked well with various team leads to provide quality service, successful troubleshooting for improved team metrics on first call resolution and overall timeliness of delivery of quality services, received several compliments, followed policies procedures, schedule adherence above average, proactive in learning, engaged in team meeting and training sessions, adhered to all training, adhered to all meeting schedules when adequately provided, highly professional, improved quality of case notes for team, etc.

Confidential

Provided OnStar Services for GM Customers via phone support
Recommended for Every Moment Matters by Supervisors multiple times
Recommended to transition to other divisions of OnStar by supervisors
IPSO Customer Satisfaction of 9's 10's by customers
Maintained metrics and call center average handle times consistently above expectations
Quality Audit scores consistently above expectations
Received customer compliment of excellent service to a Team Lead
Invited to participate in Focus Group w/General Motors OnStar Leadership
Team player, worked well with cross departments on transfer calls, willingness to assist, willingness to provide accept feedback, respected by teammates, worked well with team, worked well with various team leads to provide quality service, followed policies procedures, schedule adherence with perfect attendance, proactive in learning cross department structures, recommended by trainers for Customer Care Blue Button Welcome Call/Sales departments of OnStar Division.

Confidential

Led Instruction of Training Development in classroom environment of specific modules in 2nd training class June 3rd, 2013 June 21st,2013 for one class period.

Confidential

Technical Support for clients in hospitality business

TravLynx' mission is to help clients maximize property, regional, group revenues and profits using customer service centric solutions provided through its family of brands: InnLink, InnVite, and VisitUs. InnLink Offers comprehensive reservation solutions and revenue management services to maximize incremental net revenue and increase visibility for mid tier limited service hotel chains and independent properties. InnVite Offers tailored reservation solutions and custom revenue services for boutique, resorts and upscale hotels. InnVite assists in positioning its customers as a premium choice among travelers and agents. VisitUs Enables destination marketing organizations DMOs and convention and visitors bureaus CVBs to establish and enhance end to end relationships with visitors, activity suppliers, and hotels in their destination by providing powerful reservation portal and booking solutions.

Confidential

Mobile Technical Support for mobile devices Wireless carrier application support Exceeded quality audit expectations consistently Chat Support Tenured Floor Support Participated in Queue/Department Launch Service Launch Proven technical support experience as a consistent top performer Proven customer service as consistent top service levels
AHT Consistently within or below required range
Only Authorized Projects/Training/Outbound Calls for Aux Usage Outside of Available Status in Queue
Recruited to this position as a top overall candidate via Otterbase Asurion Inc.
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