Technical Support Resume Profile
Skills:
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
- Possess working knowledge of ANSI/TIA/EIA cabling standards the National Electric Code
- Experience working with Microsoft Windows operating systems and MacOS systems
- Spliced single and multimode cables Fiber Optic MTRJ, SC, LC, MTP connectors by hand and also by using UniCam
- Cat 3, 5 and 6 cable termination experience
- Experience working with 110 and 66 punch down blocks and tools
Employment History:
Confidential
- Installed speaker audio systems in classrooms and hallways
- Spliced cables, using hand tools, or mechanical equipment.
Confidential
- Laid underground Omnitrax cables and OSP Fiber directly in trenches or string it through conduits running through trenches.
- Installed equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
- Spliced cables, using hand tools, or mechanical equipment.
- Accessed S.C.I.F. areas, installing terminal boxes, auxiliary equipment, or appliances, using ladders, or entering confined spaces such as manholes and crawl spaces.
- Tested and labeled cable according to CAD drawings and industry RF standards
Technologies: MS Word, OTDR cable testers, CAD, MS Visio
Confidential
- Installed Cat 6, and Coax cable
- Terminated CAT 6 Telephone and Network cable on 110 block and Network terminal boxes in a 7 floor 700 unit condo complex
- Terminated Coax cable for 7 floor 700 unit condo complex
- Placed insulation and fire stop over conductors or seal splices with moisture-proof covering.
Technologies: MS Excel, MS Works and MS Office, Windows 7
Confidential
- Employed and supervised 25 employees
- Operated AutoCAD design software to perform engineering tasks
- Used Standard version of Microsoft Visio 2010 in order to make smaller diagrams of the AutoCad Drawings for mobile use
- Kept track of work progressing by using the MS Visio diagrams
- Used CAD drawings, photos and site walk through to determine pricing of cable and materials, tools manpower man hours etc.
- Performed Site surveys and walk through of sites prior to bidding on job
- Communicated with costumers to determine needs
- Coordinated installation of new equipment
- Collaborated with the electrical engineers, furniture movers and wall installers to solve developmental problems
- Conducted inspections for quality control
- Installation of CAT 5, 5e and 6 plenum and riser cables
- Kept track of work progressing by using the MS Visio diagrams
- Utilized Corning TKT-UniCam Pretium to terminate single and multimode fiber optic cables with SC,
- LC, MTP and MTRJ connectors
- Installation and punch down of 100 pair backbone
- Punched down CAT 3, 5 and 6 cables using 110 and 66 punch down tools
- Installed Telephone lines and PBX systems
- Pulled Fiber Optic and CAT 3, 5 and 6 cables
- Tested and labeled Copper cable using Fluke Cable IQ Qualification Testers
- Tested and labeled Fiber Optic cables using Kingfisher Fiber Test Attenuator
Technologies: Fluke Cable IQ Qualification Testers, MS Outlook, MS Word, Corning TKT-UniCam Pretium, Kingfisher Fiber Attenuator, RHINO 6000 Cable Labeler, MS Visio 2010, Windows Vista 7, Auto Cad
Confidential
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools
- Tested electrical circuits or components for continuity.
- Tested pipe or tubing joints or connections for leaks, using equipment like Pneumatic air gauges or old techniques such as soap-and-water solution.
- Installed and perform minor repairs to Avaya phone systems
- Performed add on s , changes, moves and deletions of employees phone numbers, voicemails and emails
- Soldered to create AV and electrical connectors and plugs
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters circuit diagrams, polarity probes and other hand tools
Technologies: AVAYA phone systems Weller soldering iron kit, Fluke Network Standard TS19 Line's man test set, MS Word, Excel, Outlook and NET Administration, Windows Vista
Confidential
- Installed, terminated, spliced, dressed and labeled CAT 5/6 and Fiber cable to BICSI standards
- Consulted with users, administrators, and technicians to identify technical requirements for proposed telecom modifications
- Tested cables and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Built network cabinets, ladder racks and UPS units
Technologies: AutoCAD, MS Office, MS Visio, Fluke OTDR
Confidential
- Designed the cabling routes and runs for ISP structured cable network by doing onsite walks and routing system with already existent electrical and plumbing
- Installed, terminated, spliced, dressed and labeled CAT 5/6 and Fiber cable to BICSI standard
- Experience performing site surveys and design the ISP infrastructure to include relay rack, ladder rack, electrical, electronics, and HVAC
- Installed and repaired single mode fiber optic cables and systems for Tandberg video conferencing
- Installed Promethium boards
- Ran CAT 5/6 cable for entire facility and installed Network and Data system
- Punched down on 110 and 66 punch blocks
- Utilized knowledge of telephony color code to run, punch down and test CAT3 100 pair cable
- Tested cables and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Built network cabinets, ladder racks and UPS units
- Provided support in information technology, systems engineering and professional services to customer in the DIA facilities
- Connected desktops to the network and tested for connectivity
- Spliced and terminated Coax, CAT 5/6 and Fiber Optic data network cable according to design specifications
- Tested and labeled the cable after installation
- Installed equipment racks and rack mount network equipment
- Developed expertise in Windows Administration
Technologies: AutoCAD, MS Outlook Windows Vista, Fluke OTDR
Confidential
- Performed installation of digital converters, DVR converters, cable modems and wireless gateway networks for Comcast customers
- Managed erred problems such as ghosting pictures, ingresses and egresses cable lines, hum bars, and intermittent problems with the internet
- Hung cable lines from house to cable port, wall fished, installed additional outlets
- Reconnected or disconnected at the table tap ports
- Applied basic networking skills such as confirming IP addresses, pinging IP addresses to confirm sent and received packets, and trace routine
- Accessed specific areas to run cables using bucket truck, climbing ladders or poles
- Worked as VoIP maintenance technician responding to outages and repair issues
Technologies: MS Word, Windows XP, Fluke Cable IQ quality tester
Confidential
- Performed installation of digital converters, DVR converters, cable modems and wireless gateway for customer
- Maintained a daily log of completed jobs
- Monitored daily work assignments with Tier I Technicians
- Revamped issues with customer cable modems and home networking
- Learned how to read and help designed OSP ArcGIS drawings for new housing developments in the P.G. County, MD area
- Installed Comcast's triple play system which had the very first VOIP system in the Nation
- Learned telephony color code and 110 and 66 punch downs and crosslinks
Technologies: MSWord, Windows 2000, NT 4.0, XP, Fluke Cable IQ quality
