DEVELOPMENT TECH LEAD

• 10 years of software engineering and support experience in a global Fortune 20 company in the IT
• Infrastructure Management and Services space working in multicultural environments and living in Europe, Asia
• and America. Have worked and lived for long periods of time in Spain, USA, Belgium, Malaysia, Slovakia e
• India.
• Designed and developed the most sophisticated Business Process Management (BPM) solution in HP
• involving SQL Server, InRule (a BRMS system) and BizTalk running in the largest BizTalk farm implemented at
• HP.
• Tech lead of a team of up to 20 software and support engineers from various nationalities and located in Asia,
• U.S. and Europe.
• MBA in Finance and IT Management by the Indian School of Business (ISB, class of 2012, Hyderabad, India)
• Data Mining, Business Forecasting and Trading Systems and Asset Mgmt.
• Full scholarship granted by CaixaBank from Spain for outstanding professional career.
• Exchange program with Fuqua School of Business at Duke University in North Carolina, U.S.
• Microsoft Certified Solution Developer (MCSD.NET) and Microsoft Certified Tech Specialist (MCTS) in SQL Server and BizTalk.

AREAS OF EXPERTISE:

• Solutions Development & Execution Business Process Automation (BPA)
• Business Rule Management Systems (BRMS) Complex Event Processing (CEP)
• Troubleshooting & Problem Resolution User Training and Support

TECHNICAL PROFICIENCIES
BPM/RBA platforms: BizTalk 2002/06/09/10,.NET, ILOG JRules, InRule, HP Operations Orchestrations Data Analysis/Mining SQL Server Data Mining, XLMiner, TIBCO Spotfire,Databases Systems: SQL Server 2008/05/00 (including SSIS and SSRS), MySQL, Oracle, XLMiner,Languages: C#, VB.NET, Java, Perl, VBScript, C/C++, Visual Basic, Shell Scripting, XML,XSLT,SOAP, Web Services, WCF

CAREER HISTORY SUMMARY:

Confidential 2001-2011 HP Enterprise Services, IT Outsourcing

• Customer Impact
• Envisioned the application architecture of an innovative and unique Run-Book Automation solution for HP IT
• Outsourcing Services that delivered savings of $11M only in FY11 (equivalent to 500 support engineers) and
• additional gains in process efficiencies and service delivery quality.
• Designed innovative and sophisticated solutions for large customer service delivery organizations within HP
• impacting 60k employees and 2K enterprise customer accounts and radically shifting HP’s Technology
• Services delivery models from phone and call-centre based model to end-to-end automated delivery.
• Streamlined and automated IT service delivery processes (HP ITSM/ITIL) resulting in operational efficiencies,
• process consolidation that brought down the cost of monitoring enterprise devices supported by HP to
• $1/device/month (500k devices supported owned by 2K enterprise customers).
• Leadership in multicultural environments and expertise
• Worked with global organizations within HP across geographies – Malaysia, India, USA, China and most
• countries in Europe. Successfully led multicultural technical teams geographically dispersed
• Tech lead of a team of up to 20 software and support engineers from various nationalities and located in Asia, U.S. and Europe.

Confidential, 2008 – 2011
Confidential, Business Process Automation Architect. 2008-Present

• Analyze legacy pre-acquisition EDS (paEDS) Infrastructure Technology Outsourcing (ITO) Event/Incident management system and delivery process running on top of this system. Architect an integration solution to apply Business Process Automation (BPA) on EDS Incident Management Delivery ops by integrating it to current BPA solution implemented in pre-acquisition HP (paHP) OS 2006/7 (see below).
• Designed and implemented a sophisticated event message flow within the existing HP ES BPA solution ( based on BizTalk and InRule) that integrates with HP Operations Orchestration (HPOO pa-Opsware Run-Book Automation product) and launches HPOO flows based on criteria expressed as business rules (InRule) that map events (errors) to problems and those problems to resolutions ( process flows within HP OO). This integration allows service delivery operations within HP to link application and platform alarms generated from customer IT environments to an HP OO flow (graphical representation of a process) that resolves the issue. The linkage is established by a business rule and the flows contain cook-book-like instructions that resolve the problem. Both the InRule business rules and the HP OO flows are managed, created and deployed by the delivery operations without any intervention of the support and development teams that own of the solution.
• Led and coached a team of senior and junior engineers from US and China in the development and support of the solution described above.

Confidential, Service Delivery Automation Architect. (2006-2008)

• Technical Lead in the development of the next generation Service Automation infrastructure based on BizTalk 2006 and InRule (a .NET based Business Rule Engine).
• Designed innovative and sophisticated solutions for large customer service delivery organizations within HP impacting 60k employees and 2K enterprise customer accounts and radically shifting HP’s Technology Services delivery models from phone and call-centre based model to end-to-end automated delivery.
• Designed and built the most large and sophisticated BizTalk 2006 solution in HP (two back-end infrastructures, 30+ BizTalk servers total) serving all (500) paHP Outsourcing Services customers. Processing 60k+ transactions per day that carry out fully automated complex service delivery processes. This solution uses InRule to normalize, qualify and correlate operating system and application alarms generated within the IT environment of HP’s customers. Designed and built in InRule the business model on which the rules are based as well as the rule flow (the high-level order of steps within the overall business process hosted in BizTalk and within which the diverse types of rules are evaluated).
• Designed and built, in the BizTalk solution mentioned above, a unique simulation capability, which is an
• essential production function, that allows business users to assess the impact of the business rules they author to the live business operation without jeopardizing it. A method to simulate business rules with real and life data is critical for business users because of the “stateful” and time-dependant nature of their correlation rules. These business rules are called stateful because they associate event messages with those normalized and processed previously. Therefore the solution has a state database that contain a history of previously processed data and that have a direct effect on the decision made by the rules. Design the Microsoft SQL server database that tracks the event messages.
• Helped software vendor InRule to defined its road map so that it aligns better with HP´s business need. InRule incorporated in its features a BizTalk Adapter that was based on my design of the InRule BizTalk adapter that I built for HP.

Business Rules Management Operational Lead and Operational Analyst (2004 – 2006)

• Streamlined and automated IT service delivery processes (HP ITSM) resulting in operational efficiencies, process consolidation that brought down the cost of monitoring enterprise devices supported by HP to $1/device/month (500k devices supported owned by 2K enterprise customers).
• Tech Lead of a team of 5-10 people from several countries in Europe and China.
• This team was dedicated to create, test, simulate, monitor and manage business rules in ILOG JRules.
• These activities followed a fast-paced, light-weight process in which requests were prioritized and
• scheduled. The team was also responsible of identifying opportunities by analyzing and data-mining
• production data.
• Defined best practices in rule management and authoring. Created some of the most complex
• correlation business rules.
• Participated in the definition of the business rule management process adopted by the team.
• Contributed to automation of over 90% of world wide remote-monitoring operation, as well as consolidation of several processes surrounding Remote Device Monitoring (RDM) operation.
• Participated in the deployment of a back office rule management team (5-10 members) in Shanghai, China. As a Tech Lead and subject matter expert in BRMS, participated in the creation of a training package prepared to train new team members hired in Shanghai. Participated in the selection process of the new hires and delivered some of the training sessions.
• As a operation analyst, communicated with and facilitated discussions among subject matter experts in order to gather rules and agree on approaches to simplify operational decision-making when possible in order to capture it as business rules.
• Researched and analyzed worldwide delivery operational processes in HP Service IT delivery centers
• in order to optimize service delivery. Based on these analysis, advice and define strategies and IT solutions to achieve the level of process automation that will deliver the target operational savings. As a
• customer, a subject management expert and a business rules user, specify requirements to IT
• organizations responsible for delivering rule based solution.
• Temporarily assigned to different delivery centers (Kuala Lumpur – 13 months-, Bratislava – 8 months-,Barcelona – 15 months-) within both HP and EDS to survey and interview operational agents in order to understand their processes and their decision-making to investigate how to automate their business logic.

Solution Developer and Consultant (2002 – 2004)

• Provide consulting to internal and external clients regarding Remote Support Technologies (RST). Perform business process automation to reduce operational costs and enhance quality of customer deliveries. Interface with clients and multidisciplinary project teams to gather requirements for customized solutions. Deliver advice on most effective methods for achieving automation. Advise on methods for utilizing HP technologies to support human workflow processes. Manage all phases of solution-development process. Liaise with vendors and service providers such as IBM to integrate third-party applications deployed at customer site into solutions. Maintain a comprehensive understanding of business and support processes. Define business orchestrations and rules to automate operational processes in HP Services affecting worldwide delivery. Design and implement B2B connectors backend applications and customer solutions. Provide technical leadership, training and mentoring to employees, users, and various internal groups.
• Selected to act as Technical Lead for highly challenging project due to quickly acquiring expert skills in BizTalk, as well as extensive experience in process automation.
• Instrumental in Remote Support Technologies group’s rapid rise from regional to global organization, as well as recognition by executive management as high-value, high-impact organization. Transfer knowledge to new IT organizations that took over the develop and support of a rule-based solution designed and built my team.

EDUCATION AND TRAINING
MBA at the Indian School of Business.
Studies in Computer Science 
Masters (5-year program) in Computer Engineering
Certifications:

• Microsoft Certified Solution Developer (MCSD.NET)
• Microsoft Certified Technology Specialist (MCTS SQL Server 2005)
• Analyzing Requirements and Defining Microsoft .NET Solution
• Developing E-Business Solutions Using Microsoft BizTalk Server 2004
• Designing and Implementing Solutions with Microsoft BizTalk Server 2000
• Microsoft Certified Professional (MCP)
• Microsoft Certified Application Developer (MCAD)

Professional Development:

• HP Operations Orchestration (former Opsware/iConclude Process Automation System).
• InRule for Developers and Business Analysts.
• MCSD.Net upgrade to MCPD.
• Developmentor Visual Studio Team System
• Developmentor Guerilla BizTalk 2006
• Developmentor Guerilla SQL Server 2005 for developers
• ILOG JRules for Developers
• Developmentor Essentials, BizTalk 2004
• Deploying and Managing E-Business Solutions Using Microsoft BizTalk Server
• Developmentor Guerilla, .NET Web Services
• Building COM+ Applications Using Microsoft .NET Enterprise
• Designing and Implementing Solutions with Microsoft BizTalk
• ICND v2.0. Interconnecting Cisco Networking Devices
• HP Partitioning Continuum (Operating & Managing SuperDome)
• Inside HPUX – data structures and algorithms
• Practical UNIX System and Network Security
• HP-UX System & Network Troubleshooting. H4264S
• Kepner Tregoe Problem Solving and Decision Making
• HP-UX Accelerated System & Network Administration 1 & 2
• Visual Programming in Visual Basic and Builder C++
• Database Administration with Oracle 8i