PROFESSIONAL SUMMARY

• Around 7 years of IT experience in various technologies, includes around 4 years of experience as SFDC consultant and3 years of experience in Java
• Salesforce Certified force.com Developer Dev401
• Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
• Strong business knowledge in salesforce automation, Opportunity management, lead management and customer portal functionalities.
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Hands on experience implementing Security/Sharing rules at object, field and record levels for different users in the organization.
• Implementation Integration experience on SalesForce.com using Apex Language, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards
• Created various profiles, roles and configured the permissions based on the organizational hierarchy.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing UAT .
• Well versed with Object Oriented Programming concepts having worked on project with Java.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.
• Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.
• DEVELOPMENT SKILLS:

WORK EXPERIENCE

Confidential

Salesforce.com Developer/Administrator

Responsibilities

• Performed salesforce.com configuration and designing of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches.
• Data integration, and update using standard Data Loader application, Bulk API, and Batch Apex methods.
• Queried Salesforce Database with SOQL SOSL queries available in Force.Com platform.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Extracted API Callouts WSDL'S services, hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Documented cross functional requirements and walkthroughs for each system interface team
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements designed and deployed the custom objects identified the lookup and master-detail relationships and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality developed various custom reports and dashboards for data analysis.
• Confidential

Salesforce.com Business Analyst/Developer

Responsibilities

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookupand master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values CSV files.

Confidential

Salesforce.com Developer/Administrator

Responsibilities

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management Web-to-Lead, Email-to-Case .
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services XML, WSDL, SOAP,REST web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Confidential

Salesforce.com Developer/Admin

Responsibilities

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them
• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to Salesforce implementation
• Facilitateddata imports/exports, data cleansing, data categorization and data integrity projects.
• Implemented Salesforce platform and Force IDE Plug-in using Eclipse
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application
• Developed and supported Extraction, Transformation and Load process ETL using Informatica
• Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls, and Shared Settings
• Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader.
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Imported products and price books using Data Loader.
• Wrote several queries on custom and standard objects using SOSL SOQL.
• Assisted Post-Implementation Support team with handling cases
• Created formula fields and hyperlink formula fields.
• Created Workflows and Approval processes and developed validation rules.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Confidential
• Java Developer

Responsibilities

• Responsible for documenting the user requirements and system design specifications.
• Responsible for analyzing business processes, user new requirements.
• Analyzed current business process and investing the old system.
• Used HTML, CSS and JSP for developing web pages and JavaScript for client side validation.
• Designed and developed back end code using Servlets and JavaBeans.
• Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.
• Involved in process of gathering, modeling and transforming data into useful Information
• Created tables, Queries, indexes, stored procedures, triggers and constraints.
• Developed Logical data model, Physical data model and Entity Relationship Diagrams.
• Fixing defects on the JSP pages and working on enhancements.

Confidential

Java Developer

Responsibilities

• Identified the Business Requirements of the project.
• Involved in preparing the Detailed Design document for the project.
• Developed UI using JSP, Tiles, Java Script, and CSS.
• Developed the application using Struts framework.
• Used JDBC to connect to the database.
• Involved in Unit testing, System Testing and writing test cases.
• Design Database tables and Wrote SQL queries and stored procedures
• MySql Server administration
• Apache Tomcat server administration.